Enter a job title or keyword
State Coordinator ( POS ).
Job Location:
Monthly Salary:
Posted:
23 May 2026 (30+ days ago)
Posted:
Application Deadline:
20 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title; State Coordinator (POS)
Reports to: Regional Manager
Location : Niger and Nasarawa
Key Responsibilities
Reports to: Regional Manager
Location : Niger and Nasarawa
Key Responsibilities
- Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
- Recruit onboard and manage POS agents merchants and field officers across the state
- Monitor daily POS transaction volumes agent performance uptime and revenue growth
- Ensure compliance with company policies KYC requirements and regulatory guidelines issued by relevant Nigerian authorities (e.g. Central Bank of Nigeria)
- Manage escalation and resolution of operational issues such as terminal downtime failed transactions settlements liquidity challenges and customer complaints
- Collaborate with technical support and operations teams to resolve system issues and improve POS performance
- Develop and execute strategies to expand agent networks and increase market penetration within the state
- Conduct regular training and performance reviews for POS agents and field teams
- Analyze market trends competitor activities and customer feedback to identify growth opportunities
- Prepare and submit periodic performance risk and operational reports to regional or national management
- Ensure proper cash management settlement accuracy and reconciliation processes in coordination with the finance team
- Enforce fraud prevention measures and promptly report suspicious activities
- Represent the company in engagements with local partners merchants and government stakeholders when required
- POS terminal uptime percentage
- Number of active POS terminals vs. deployed terminals
- Transaction success rate (%)
- Average transaction processing time
- Number of unresolved operational issues beyond SLA
- Number of active POS agents in the state
- Net new POS agent acquisitions per month
- Agent activation rate after onboarding (%)
- Agent retention rate
- Agent productivity (average transactions per agent per day/month)
- Total transaction volume (value and count)
- Revenue generated from POS transactions
- Month-on-month transaction growth rate
- Average revenue per agent (ARPA)
- Contribution of the state to national POS revenue
- KYC compliance rate among agents
- Number of regulatory or audit issues reported
- Fraud incidence rate and loss value
- Timeliness of fraud reporting and resolution
- Settlement accuracy rate
- Number of customer complaints related to POS services
- Average complaint resolution time
- Customer satisfaction score (CSAT) or agent satisfaction score
- POS downtime incidents impacting
- Field team productivity (visits activations trainings conducted)
- Training completion rate for agents and staff
- Execution rate of state-level growth initiatives
- Timeliness and accuracy of performance reporting
- Bachelors degree in Business Administration Banking & Finance Economics Accounting Marketing or a related field.
- Communication and interpersonal Skills Analytical and Problem-Solving Skills
- Technical and Operational Skills.
Required Experience:
Manager
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
