Manager, Man Power Services
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Experience Required:
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Job Summary
- Manage day-to-day manpower outsourcing operations including workforce planning recruitment coordination deployment redeployment replacement and demobilization.
- Ensure client manpower requirements are consistently met in terms of headcount qualifications competency and timely deployment.
- Manage client relationships workforce reviews complaints escalations service requirements and account retention.
- Monitor attendance punctuality absenteeism attrition performance productivity and employee conduct across client locations.
- Oversee the outsourced employee lifecycle including onboarding documentation training transfers promotions employee relations performance management and exit processes.
- Partner with HR Recruitment Finance and Payroll teams to ensure timely staffing accurate payroll inputs benefits administration and resolution of employee queries.
- Ensure compliance with company policies client requirements employment regulations contracts documentation and statutory obligations.
- Validate headcount attendance overtime allowances and other billable to support accurate client billing and account profitability.
- Drive employee engagement and retention initiatives while identifying and addressing key causes of workforce attrition.
- Monitor manpower metrics including headcount deployment recruitment fulfillment attrition absenteeism attendance productivity payroll exceptions complaints and replacement turnaround time.
- Identify workforce risks and implement contingency plans to ensure business continuity during staffing shortages high attrition or increased client demand.
- Prepare accurate management and client reports provide workforce insights and forecasts and recommend actions to improve service delivery and account performance.
- Support contract renewals rate reviews account expansion and new manpower outsourcing opportunities.
- Bachelors degree/HND in Human Resources Business Administration Management Industrial Relations or a related discipline.
- 58 years relevant experience with at least 23 years in a managerial or supervisory role.
- Proven experience in manpower outsourcing BPO recruitment outsourcing workforce management facilities management or high-volume people operations.
- Experience managing large workforces across multiple client locations is an advantage.
- Strong knowledge of employee lifecycle management labor practices payroll coordination workforce reporting and SLA management
- Strong client relationships workforce planning people management analytical problem-solving and communication skills.
- Proficiency in HR payroll workforce management and reporting systems CIPM or other relevant professional certification is an advantage.
Required Skills:
Bachelors degree/HND in Human Resources Business Administration Management Industrial Relations or a related discipline. 58 years relevant experience with at least 23 years in a managerial or supervisory role. Proven experience in manpower outsourcing BPO recruitment outsourcing workforce management facilities management or high-volume people operations. Experience managing large workforces across multiple client locations is an advantage. Strong knowledge of employee lifecycle management labor practices payroll coordination workforce reporting and SLA management Strong client relationships workforce planning people management analytical problem-solving and communication skills. Proficiency in HR payroll workforce management and reporting systems CIPM or other relevant professional certification is an advantage.
Required Education:
Bachelors degree/HND in Human Resources Business Administration Management Industrial Relations or a related discipline.
