Customer Service Representative

Our client is a leading fintech who offers cross-border payments advanced and innovative money transfer solutions that facilitate secure efficient and seamless transactions for both individuals and business across different countries and currencies. They are looking to hire a Customer Service Representative who will be responsible for handling customer inquiries resolving complaints and providing exceptional support to ensure a positive customer experience.

• Respond to customer inquiries via phone email and other channels.
  
• Resolve customer complaints and escalate issues where necessary.
  
• Provide accurate information about products and services.
  
• Maintain records of customer interactions and follow-ups.
  
• Ensure timely resolution of customer requests.
  

• Bachelors Degree or HND in any discipline.
  
• 02 years of customer service or related experience.
  
• Strong communication and interpersonal skills.
  
• Good problem-solving and organizational abilities.
  
• Proficiency in Microsoft Office applications.
  

• Customer-focused with a positive attitude.
  
• Excellent verbal and written communication skills.
  
• Able to work effectively in a fast-paced environment.
  
• Strong attention to detail and willingness to learn.