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Client Service Lead
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
23 September 2026 (6 hours ago)
Posted:
Application Deadline:
21 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Client Service Lead is the operational owner of the end-to-end client journey and front desk operations at our company. This role ensures a premium client experience from initial enquiry to post-service follow-up while leading the front desk team maintaining operational excellence ensuring accurate reporting and driving client satisfaction retention and service consistency. This is a working leadership role. The Client Service Lead performs front desk duties directly bookings client handling and checkout as well as leading the team. It is not a supervisory-only role.
Responsibilities:
- Client Communications Phone WhatsApp & Email
- Own the bookings calendar as the single source of truth; correct service correct technician accurate duration complete client notes and alerts.
- Ensure all services performed are accurately captured so that clients are not surprised at checkout and no revenue is lost to unrecorded services.
- Train and hold the BCA and CFC accountable to pricing-integrity standards at both the booking stage and the in-atelier stage.
- Ensure clients are proactively notified of delays before arrival where possible with clear options
- Handle service recovery and client escalations
Requirements
- Minimum 3 years in a client-facing service role premium salon or spa hotel front office hospitality or premium retail.
- At least 1 year coordinating or supervising a small team.
- Experience in a premium beauty spa clinic or hospitality environment.
Benefits
Salary: 00 net
Required Skills:
BSC/HND in any discipline 12 years of customer service sales or administrative experience. Fresh graduates done with NYSC are encouraged to apply. Strong verbal and written communication skills. Excellent interpersonal and relationship management skills. Good problem-solving and conflict resolution abilities. Basic computer proficiency including Microsoft Office applications. Willingness to learn take initiative and adapt quickly. Professional appearance and positive attitude. Ability to work effectively in a fast-paced environment.
