Chief Operating Officer

ROLE SUMMARY

The Chief Operating Officer (COO) is responsible for leading Paymi Solutions Limiteds operational strategy performance and scalability to ensure the secure reliable efficient and compliant delivery of payment and digital financial services. As a member of the Executive Leadership Team the COO drives operational excellence business growth customer experience service resilience and organizational effectiveness across the Companys payments ecosystem.

The COO is accountable for building a high-performing operating model that supports transaction growth merchant and agent expansion operational profitability regulatory compliance and continuous innovation. Working closely with Product Engineering Infrastructure Information Security Compliance Risk Finance Sales and Business Development teams the role ensures Paymi Solutions Limited maintains the capabilities controls and operational discipline required to scale as a leading regulated fintech.

KEY RESPONSIBILITIES

• Own end-to-end execution of company strategy translating Board and CEO priorities into functional plans budgets and KPIs across all business units.
• Directly oversee Operations Sales People & Culture and Product functions ensuring alignment resource allocation and cross-functional delivery.
• Design implement and continuously improve operating processes SOPs and internal controls that support safe scalable payment operations.
• Partner with the CFO CTO CISO and Chief Risk & Internal Control Officer to ensure operational readiness for licensing audits and regulatory examinations.
• Build and lead a high-performing senior leadership bench; own organisational design workforce planning and performance management at company level.
• Provide executive oversight of payment operations merchant acquiring agency banking POS and mPOS services settlements customer operations and service delivery functions.
• Drive operational excellence by improving transaction success rates service availability customer experience productivity and overall business performance
• Build and optimize scalable operating models processes controls and governance frameworks that support growth innovation and increasing transaction volumes.
• Ensure operational readiness and seamless execution of new products services platforms and strategic initiatives in collaboration with Product Engineering and Technology teams.
• Establish and monitor operational KPIs service levels and performance metrics to drive accountability efficiency and continuous improvement.
• Lead business continuity operational resilience incident management and disaster recovery capabilities to ensure uninterrupted service delivery.
• Drive automation digitization and process improvement initiatives that enhance scalability operational efficiency and cost effectiveness.
• Partner with Sales Business Development and Customer Experience teams to support customer acquisition merchant growth retention and market expansion.
• Oversee settlement operations reconciliation processes transaction monitoring and operational controls to ensure financial accuracy and operational integrity.
• Ensure compliance with CBN regulations licensing obligations PCI-DSS requirements data protection laws and other applicable regulatory standards.
• Partner with Compliance Risk Management and Information Security teams to strengthen risk controls mitigate operational threats and maintain a strong governance environment.
• Manage strategic relationships with regulators banks payment schemes switches processors technology partners vendors and other ecosystem stakeholders.
• Lead and develop high-performing teams while fostering a culture of accountability innovation customer-centricity collaboration and execution excellence.
• Provide the CEO Executive Committee and Board with regular insights on operational performance strategic priorities business risks and improvement opportunities.
• Manage operational budgets and implement cost-saving initiatives without compromising quality

Qualifications :

EDUCATIONAL QUALIFICATIONS

• Bachelors degree in Business Administration Economics Engineering or a related field (required).
• MBA or Masters degree in a relevant discipline (strongly preferred).
• Professional certification in operations project/programme management (e.g. PMP) or a relevant financial-services qualification is an advantage.

EXPERIENCE REQUIREMENTS

Total Relevant Experience: 1015 years

Fintech / Financial Services Experience: 10 years in fintech banking payments or financial services

Leadership / People-Management Experience: 7 years in senior executive or general-management roles including at least 4 years leading multiple functions or business units with demonstrable evidence of having built and scaled operating teams and functions from the ground up

SKILLS & COMPETENCIES

• Proven track record scaling operations in a regulated high-growth startup or scale-up environment
• Strong grasp of payments/fintech operating models unit economics and licensing pathways
• Exceptional cross-functional leadership stakeholder management and executive communication
• Data-driven decision-making and comfort operating with ambiguity and speed
• Experience building governance controls and SOPs suitable for regulatory scrutiny
• Strong expertise in operational excellence business transformation service management process optimization and organizational scalability.
• Strong commercial and financial acumen with the ability to balance growth profitability customer experience and risk management.
• Experience leveraging technology automation and data analytics to improve operational performance and decision-making.
• Strong strategic planning execution stakeholder management and leadership capabilities.
• Strong knowledge of Central Bank of Nigeria (CBN) regulations applicable to PSSPs PTSPs Super-Agents and other regulated payment service providers.
• Strong understanding of PCI-DSS standards payment security controls and operational risk management practices.
• Knowledge of Data Protection and Privacy regulations.
• Understanding of AML/CFT requirements fraud management controls and financial crime prevention frameworks.
• Familiarity with Information Security Cybersecurity Governance Third-Party Risk Management and Technology Risk Management frameworks

REGULATORY CONSIDERATIONS (NIGERIA)

• Accountable alongside the CEO for the organisations overall compliance posture with Central Bank of Nigeria (CBN) licensing conditions guidelines and directives applicable to PayZeeps payment/switching license category.
• Ensures operational readiness for CBN examinations on-site inspections and regulatory returns.
• Oversees adherence to the Nigeria Data Protection Act (NDPA) 2023 and NDPC regulations across business operations.
• Works with Risk & Compliance to ensure AML/CFT obligations under the Money Laundering (Prevention and Prohibition) Act and CBN AML/CFT Regulations are embedded in operating processes.

Additional Information :

Paymi Solutions Limited offers a supportive and dynamic work environment with numerous benefits:

• Competitive Compensation.
• 5-day workweek.
• Wellness Programs.
• Employee Training Programs.
• Opportunities for Growth and Development.

.How to apply: 

• Submit an online application. 
• You will receive an email response with further instructions. 
• You will receive a second link via email for your panel interview. 
• A member from our Talent Team will contact you to provide feedback and updates as appropriate.

Remote Work :

No

Employment Type :

Full-time