Service Desk Technician

• Full-time Hamilton-based Beautiful office
• In-housechef Close to shops Cafes
• Solvetechie problems with a smile Flexible working

Join a fun people-focused IT team where youll solveproblems support users nationwide and grow your tech career

Summary
Youll play a key role in keeping the Wise Groupconnected and supported. Youll provide frontline IT support to staff acrossthe country troubleshoot hardware and software issues help roll outtechnology solutions and ensure people have the tools they need to do theirbest work. Working in a fun collaborative environment youll have plenty ofopportunities to learn grow and build your IT career

What we offer

• In house chef with discounted lunches 3 days a week
• Hybrid flexible working environment with WFH office
• Learning and development opportunities
• Income continuance plan
• Perk Perk plus discount app
• EAP employee assistance programme

The opportunity
This is a full-timerole working Monday to Friday based in Hamilton East. Youll also be on-call every 11 weeks.

Were not your average regimented corporateIS department. We have a lot of fun and theres lots of room to learn andgrow. Our Service Desk Technicians arethe first line of Information Service (IS) customer support across the WiseGroup. Working with people with vastly different user requirements includingfrontline Support Workers through to Chief Executives youll be part of a teamthat is responsible for providing hands-on practical advice and support forhardware and software use both in person and remotely managing our equipment andinventory and implementing hardware solutions across the country.

What youll do

• Deliver exceptional customer service as part of our helpdesk team.
• Help manage our hardware inventory.
• Implement hardware and software solutions.
• Uphold our commitment to workplace safety and diversity.
• Keep learning to help our IS team stay at the forefront of Information Technology developments and trends.

What youll bring
Thereare some essential and preferred skills youll need including:

• knowledge of Windows 11JO1
• proven experience and success working in a customer service/customer facing role
• exceptional written and oral communication
• a qualification in Information Technology (preferred but not essential).

Inaddition:

• attention to detail is one of your strengths you like to double-check things or seek advice when youre not sure
• you like making things better; you look for opportunities to improve and share them with the team
• you see the glass half-full; youre a bit of an optimist
• sweating the small stuff is not your style; you bring a sense of humour to work each day and get on and get the job done
• having purpose is important to you; you want to make a positive impact on the world around you
• you like being helpful and you take initiative and ownership in your work; no job is too small (or too big).

Aboutus
The Wise Group is a family of not for profit community organisations sharing acommon purpose: to create fresh opportunities and services for the wellbeing ofpeople vulnerable populations organisations and communities. We are proud tomake a positive difference in the lives of those working through mental healthaddiction and other challenges.

Wise ManagementServices provides infrastructure services to the Wise Group through people andculture IT finance operations payroll property design and developmentservices.

If this sounds like the role for you then apply nowand show us why you are the one!

In your cover letter tell us about yourself yourexperience and your values and how youll make our customers really happy withthe helpdesk support they receive from you.

Positiondescription: Please copy and paste link intobrowser: close: 22 August 2026. Please note this advert may close sooner if a suitable candidate isfound.

Contact: Jae OliverService Desk Team Lead on anyquestions.
For further information visit ourwebsite .n

Required Experience:

IC