Support Account Manager – Workplace & Infrastructure Support #

Amsterdam Netherlands Start Date: 01 October 2026 Duration: 6 months Experience: 46 years Status: Open

We are looking for a highly skilled Support Account Manager to deliver L1/L2 workplace support across a dynamic enterprise environment. This role focuses on incident resolution printing services management LAN/WiFi proximity interventions and hardware deployment support. You will act as a key customer-facing representative ensuring seamless operations strong compliance and exceptional service delivery.

The ideal candidate thrives in high-pressure environments understands enterprise IT support workflows and is confident managing incidents through ServiceNow while maintaining strict adherence to security and governance protocols.

• Provide L1/L2 onsite support for workplace incidents ensuring timely resolution and customer satisfaction.
• Manage and troubleshoot printing services including device configuration queue management and consumables coordination.
• Perform LAN/WiFi proximity interventions including basic network diagnostics and user connectivity support.
• Support hardware deployments device setup and workstation readiness across the site.
• Maintain accurate asset management records in ServiceNow ensuring lifecycle compliance.
• Uphold security and operational protocols including adherence to workplace access device handling and data protection standards.
• Participate in governance reviews reporting incident trends compliance gaps and service improvements.
• Collaborate with service desk network teams and workplace engineering to ensure seamless endtoend support.

• 46 years of experience in onsite IT support within enterprise environments.
• Strong proficiency with ServiceNow for incident request and asset management.
• Hands-on experience with LAN/WiFi troubleshooting and proximity support.
• Solid understanding of printing support in corporate environments.
• Excellent customer service skills especially in high-pressure or escalated situations.
• Strong awareness of security compliance and operational protocols.

• Experience with MDM / Intune / SCCM for device management.
• Knowledge of structured cabling and workplace infrastructure.
• Automation mindset for improving support processes and reducing manual effort.
• Understanding of ITIL Foundation principles.
• Familiarity with Microsoft Endpoint Fundamentals.

• Customer Experience
• Wireless Network Security
• M&IS Publishing Design
• Service Desk Management
• ServiceNow Operations

You will be part of a high-performing workplace support team in a modern enterprise environment with opportunities to influence service quality improve operational processes and strengthen customer experience across the Amsterdam site.