Service Quality Lead
Job Location:
Veghel - Netherlands
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Title
Service Quality LeadJob Description
We are proud to present that as of April 1 2026 Bastian Solutions Vanderlandes warehousing business and viastore are unified under one brand: Toyota Automated Logistics. During this transition phase parts of our recruitment may still run via legacy systems.
At a glance
Based in Veghel part of our Solution Performance Department (Service Excellence) you play a key role in advancing how our solutions perform throughout their lifecycle. As Service Quality Lead you take ownership of quality performance across the service value chain. You combine hands-on problem solving with a strong focus on prevention and structural improvement.
In this role you directly contribute to strengthening our Life-cycle Services proposition shaping both customer experience and operational excellence on a global scale.
Your impact:
- Act as the trusted expert and central point of contact for service quality and critical issues
- Lead cross-functional efforts to resolve high-impact quality safety and performance challenges
- Drive thorough root cause analysis and ensure effective sustainable corrective and preventive actions
- Monitor installed base performance and translate insights into targeted improvement initiatives
- Strengthen first-time-right execution through data-driven decision-making
- Convert recurring issues into standardized solutions and structural improvements
- Ensure consistent and timely communication of technical updates and customer information
- Represent the customer perspective in escalations and decision-making forums
- Provide clear fact-based reporting to support management and quality governance
- Contribute to the further development of quality processes standardization and continuous improvement
Your Profile
You bring both expertise and the ambition to make a lasting impact:
- Bachelors or Masters degree in Engineering Quality or a related field
- 8 years of experience in service quality or operations within complex technical environments
- Strong track record in cross-functional collaboration and stakeholder management
- Experienced in structured problem-solving methodologies (e.g. 8D A3 RCA)
- Analytical and pragmaticable to translate data into clear actions and decisions
- Confident communicator who builds alignment across functions and regions
- Customer-focused resilient and composed in high-pressure situations
- Driven to advance quality maturity prevention and continuous improvement
What you can look forward to
This position offers a competitive salary range of 5600 to 7000 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations you even have the possibility to grow outside this scale.
On top of your fixedsalaryyoullreceive the following secondary benefits:
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- A hybrid workplace (40% working from home and 60% in the office).
- A Health & Wellbeing budget worth 300- per calendar year.
- Commuting allowance including full reimbursement of travel by public transport.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centres with a gym physiotherapists and occupational therapists..
- And a great company restaurant and coffee bar with barista.
Ready to join Toyota Automated Logistics
We look forward to hearing from you.
No cover letter is requiredsimply submit your CV and relevant qualifications.
Your contact for questions
Recruiter: Juliëtte van Kraaij
E-mail:
Who we are
AtToyota Automated Logistics you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO) we are a global partner for integrated warehouse automation solutions. Founded in April 2026 we bring together the strengths of Bastian Solutionsviastore and Vanderlandes warehousing business under one unified brand.
Together we develop scalable automation systems intelligent software andend-to-endservices across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.
Diversity & Inclusion
At Toyota Automated Logistics we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment and base our hiring decisions on qualifications potential and motivation. Support or adjustments during the application process are available upon request.
