Senior Command Centre & Automation Engineer NL

Location: Amsterdam Netherlands
Employment Type: Freelance / Contract
Start Date: Immediate
Duration: 6 Months
Experience: 810 Years

• We are seeking a Senior Command Centre & Automation Engineer to support enterprise IT operations real-time monitoring incident management and automation initiatives.
• The role combines IT Service Management monitoring incident response scripting automation system integration and quality assurance.
• You will play a key role in maintaining service availability resolving high-severity incidents and identifying opportunities to automate operational processes.

• Monitor enterprise dashboards IT infrastructure systems and operational processes in real time.
• Monitor alerts and identify potential service interruptions or system outages.
• Troubleshoot incidents and initiate appropriate recovery and escalation procedures.
• Ensure compliance with SLAs system availability targets and KPIs.
• Act as a primary escalation point for high-severity incidents.
• Coordinate with specialized technical teams to resolve critical issues.
• Maintain clear incident records and provide operational updates to relevant stakeholders.

• Identify repetitive and manual operational tasks suitable for automation.
• Design and implement automated solutions to improve operational efficiency.
• Develop maintain and test automation scripts using technologies such as:
  • Python
  • Java
  • Shell scripting
• Develop automation protocols and supporting documentation.
• Identify opportunities to optimize existing operational workflows.

• Configure and support integrations between information sources controllers systems and outputs.
• Troubleshoot integration issues and ensure reliable information flow between systems.
• Support automation solutions across interconnected enterprise environments.

• Design and execute simulations and automated tests before deployment.
• Validate automation solutions and system functionality.
• Identify document and track software and automation defects.
• Perform root-cause analysis and implement permanent fixes.
• Support deployment activities and ensure solutions meet operational requirements.

• 810 years of relevant IT experience.
• Command Centre / IT Operations experience.
• Real-time IT infrastructure and system monitoring.
• Incident Management.
• IT Service Management / ITSM.
• SLA and KPI monitoring.
• High-severity incident escalation and coordination.
• Automation and scripting.
• Python Java or Shell scripting.
• System integration.
• Automated testing and quality assurance.
• Bug tracking and debugging.
• Root-cause analysis.

• AI and Automation technologies.
• IT ESM / Enterprise Service Management.
• Experience with enterprise monitoring tools.
• Experience designing operational automation solutions.
• Knowledge of CI/CD and deployment processes.

• Strong analytical and troubleshooting skills.
• Excellent incident management and decision-making abilities.
• Ability to remain calm and effective during high-severity incidents.
• Strong communication and stakeholder management skills.
• Proactive approach to process improvement and automation.
• Strong attention to detail.
• Ability to work effectively under pressure.
• Collaborative and cross-functional approach.
• Strong problem-solving and root-cause analysis capabilities.

Apply now if you have strong experience in IT operations command centre monitoring incident management and automation and are available for an immediate 6-month contract in Amsterdam.