IT Onsite Support Engineer

Location: Zaltbommel Netherlands (Candidates based in or near Zaltbommel preferred)
Employment Type: Full-Time (FTE)
Start Date: 17 August 2026
Language Requirement: Fluent Dutch and English (Mandatory)

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Zaltbommel. You will provide hands-on technical support to end users ensuring IT systems devices and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware software and network-related issues.
• Install configure and support desktops laptops printers mobile devices and peripherals.
• Deploy image and configure Windows devices.
• Support Microsoft 365 applications including Outlook Teams and Office applications.
• Manage user accounts permissions and passwords using Active Directory or Microsoft Entra ID.
• Log track and resolve incidents and service requests using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex technical issues to appropriate support teams.
• Deliver excellent customer service while meeting SLA targets.
• Document troubleshooting steps and maintain accurate support records.

• Minimum 2 years of IT support experience in a desktop or onsite support role.
• Strong knowledge of:
  • Windows 10/11
  • Microsoft 365
  • Active Directory / Microsoft Entra ID
  • Basic networking (TCP/IP DNS DHCP)
  • Hardware troubleshooting and device deployment
• Experience working with ticketing systems (ServiceNow TOPdesk Jira or similar).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.

• Fluent Dutch and English (spoken and written).
• Must be currently based in or willing to commute daily to Zaltbommel or the surrounding area.
• Eligible to work in the Netherlands.
• Available to start on 17 August 2026.

• ITIL Foundation certification.
• Microsoft certifications (MD-102 MS-900 AZ-900 or equivalent).
• Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365 Windows ITIL-based support and hardware troubleshooting.

• Full-time employment.
• Opportunity to work in a professional enterprise IT environment.
• Ongoing training and professional development.
• Collaborative and supportive team culture.
• Competitive salary based on experience.