Insurance operations specialist

At Fidamy we believe insurance should be simple transparent and relevant. We help businesses offer genuine peace of mind to their customers when it matters most. By uniting deep insurance expertise with an API-first infrastructure we seamlessly embed innovative coverage directly into our partners products and services.

We work with retailers e-commerce platforms and service providers to create launch and manage high-conversion tailored insurance solutions customers loveand that drive meaningful value.

Our mission is to make insurance truly a part of the digital economy bringing together industry know-how data and leading technology. As an independent InsurTech with our own MGA license from the AFM and the backing of NN Group we are set for long-term growth and impact.

As Insurance Operations Specialist youll be at the core of our daily insurance operations. Reporting directly to the Head of Insurance as their right hand youll take responsibility for claims handling policy servicing daily operations and customer support. Outstanding customer service is fundamental to Fidamy and youll help set the standard for delighting both our partners and their customers.

Youll take ownership of daily execution for our insurance products work closely with partners and carriers for smooth delivery support new product development and help continuously improve our offerings to stay customer-centric and efficient.

Your core responsibilities:

• Manage execute and enhance claims handling processes and service

• Lead customer support operations and customer-facing communications (Dutch German and English)

• Coordinate risk management programs and reporting for our carriers ensuring compliance

• Be the insurance expert in product development - ensuring propositions are executable compliant and scalable

• Build and maintain relationships with carriers brokers and third parties including onboarding and business reviews

• Support underwriting and product servicing review policies/terms/documents and keep abreast of market developments

• Continuously improve quality compliance product and distribution strategies

• Collaborate cross-functionally with insurance actuarial tech and business teams

• Help develop operational playbooks and workflows for new embedded insurance products

• 3 years experience in the insurance sector ideally with a Dutch broker insurer or MGA

• Practical experience with claims customer support and risk carrier management

• Passion for digital innovation and a strong drive to reimagine insurance

• Proactive hands-on and comfortable building from the ground up

• Strong communicator who works well with internal and external stakeholders and end customers

• Pragmatic resilient and thrives in fast-paced entrepreneurial teams

• Fluent in Dutch and English (German is a plus)

• Based in or willing to relocate to Amsterdam

• Experience growing a direct writing business

• Familiarity with policy wording underwriting or carrier relations

• Affinity for tech and data-driven work

• Experience launching or running embedded/digital insurance products

• Prior experience in startups scale-ups or high-growth environments

• World-class team: Work with top experts in their fields

• High-impact role: Shape Fidamys operational backbone and grow into larger responsibilities

• Innovation: Help launch cutting-edge embedded insurance products

• Competitive package: Performance-based bonus and stock options

• Modern Amsterdam office with flexible hybrid work options

• Regular team events and social activities

Excited about our missioneven if you dont meet every requirement Apply anyway! What matters most is your passion drive and ownership.

Apply now: Email with the subject Insurance Operations Specialist your LinkedIn profile contact details and CV if available.

Lets rethink insurance togetherfrom the ground up.

Required Experience:

IC