Implementation Manager Spend

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 250000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the team

The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services our Spend and card implementation specialists sit at the heart of how customers design launch and scale their global spend programmes on Airwallex.

We influence revenue growth across our Spend and issuing portfolio and collaborate with sales strategy product and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the presales solution design and integration stages then owns the orchestration from contract signature through golive and early adoption. We are committed to empowering businesses with the tools they need to run highperforming compliant and scalable spend programmes across EMEA.

What youll do

As the Implementation Manager for our Spend Team you will own the endtoend delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and highgrowth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans orchestrating crossfunctional teams and external stakeholders to deliver on time on scope and to a high quality bar.

Youll sit at the intersection of Sales Merchant Services Solutions Engineering Product Operations Risk and external partners (e.g. networks processors manufacturers) ensuring that every phase from presale through golive and early spend activation runs smoothly.

This role is based in Amsterdam (3 days in office) with implementation coverage across EMEA.

Responsibilities:

• Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions shaping integration approaches system configuration and overall solution design.

• Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures particularly where ERP HRIS and API integrations are core to the rollout.

• Work with sales teams on technical discovery to understand customer systems data flows and workflows and recommend a best-fit integration blueprint including when and how to leverage APIs and third-party connectors.

• Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions focusing on designing robust maintainable implementations rather than writing code directly.

• Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners) collaborating with Sales Product and partners to close gaps and improve integration coverage.

• Create and maintain internal documentation playbooks and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.

• Channel customer pain points and integration feedback into Product and Engineering influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

Who you are

Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory.

Minimum qualifications:

• Bachelors degree in a related field (e.g. Business Finance Engineering Information Systems) or equivalent practical experience.

• 5 years of experience in implementation onboarding customer success or project/program management managing complex multistakeholder technology or financial services implementations.

• 4 years of clientfacing delivery or professional services experience in a highpaced environment (e.g. SaaS fintech consulting systems integration enterprise implementation).

• Proven track record of successfully delivering crossfunctional projects with stakeholders from diverse backgrounds and job functions including Clevel executives technical teams and operations.

• Exceptional written and verbal communication and presentation skills including the ability to lead steering meetings write clear status updates and influence decisions without direct authority.

• Experience delivering ERP accounting system or expense platforms (e.g. Netsuite SAP Oracle Xero) implementations and the associated data flows (GL cost centres entities card feeds).

Preferred qualifications:

• Handson experience working with or alongside integration engineers solution architects or technical program managers on APIbased integrations including familiarity with common web SSO and ERP integration concepts.

• Formal training or certification in project management or agile delivery (e.g. PMP PRINCE2 Scrum Master) and comfort setting up operating rhythms such as standups steering committees and executive readouts.

• Experience managing strategic or enterprise accounts as part of a broader account team including navigating commercial sensitivities while protecting delivery quality and scope.

• Ability to thrive in a fastmoving ambiguous environment balancing structured methodologies with pragmatic decisionmaking to keep complex projects moving forward.

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Manager