Front Office Employee

**Front Office Employee - Responsibilities**

Manage check-in and check-out procedures with attention to detail ensuring accuracy in billing and guest satisfaction - Perform general administrative tasks including data entry correspondence and record-keeping; utilise property management systems to process reservations and guest information accurately

• Collaborate with colleagues across departments to meet guest needs promptly and professionally whilst supporting the team during peak periods - Handle guest concerns and complaints with composure working towards swift and satisfactory resolutions - Maintain a neat organised front desk environment and ensure all documentation is filed appropriately

Qualifications :

**Required Skills and Experience:**

Fluent English speaker with excellent written and verbal communication skills think of yourself as a wordsmith who can chat with anyone! Some experience in a Front Office or guest-facing role within hospitality is a real bonus (we love seeing this on your CV!)

• Comfortable navigating property management systems like Opera or Opera Cloud dont worry well get you up to speed! Genuine passion for delivering outstanding customer service and making guests smile A natural multitasker who thrives when juggling multiple priorities in a lively fast-paced setting
• Organised and detail-oriented youre the person who actually enjoys keeping things neat and tidy A true team player with excellent people skills and a collaborative spirit A calm level-headed problem-solver who keeps their cool under pressure Happy to work flexible shifts including evenings and weekends variety keeps things interesting!

**Desirable Qualifications:**

Bonus points if you speak Dutch German or French extra languages are always a win! Experience working in a luxury or upscale hotel environment Familiarity with hospitality industry best practices and guest service standards Any hospitality or customer service certification (if youve got one wed love to hear about it!) Experience with revenue management or booking systems a handy skill to have in your toolkit!

Additional Information :

What do we offer you

• A starting salary of 2711.54 gross per month for a full-time position (applicable from the age of 20).
• 8% holiday allowance.
• Travel expense reimbursement from 5 km onwards and free parking if you come by car.
• After successfully completing your probation period you will enjoy a complimentary overnight stay at our hotel allowing you to experience firsthand where you work.
• Attractive discounts on hotel stays and with our partners through the ALL Heartist Program.
• Overtime is compensated with time off in lieu.
• Additional time off for working on public holidays.
• Collective discount on health insurance.
• A freshly prepared lunch and/or dinner is provided for you.
• Fun team outings and the opportunity to join our staff association for even more social activities and enjoyment.

Are you excited and would you like to become part of our team Then send us your CV and motivation letter today. Do you have any questions No problem! Contact our HR Department at 31 (0).

We cant wait to meet you!

Hotel Eindhoven Pullman Eindhoven Cocagne 4 Sterren Superieur ()

Please note: Acquisition in response to this vacancy is not appreciated.

Good to Know

At this time we are unfortunately unable to provide sponsorship or support for visa or work permit applications. Therefore we can only consider applications from candidates who already have the legal right to work in the Netherlands.

In addition due to the current shortage of housing in the Eindhoven region it is important that you are already living in the Netherlands or have arranged suitable accommodation before your start date. This helps ensure a smooth and successful start within our team.

Remote Work :

No

Employment Type :

Contract