Customer Support Engineer (Dutch Speaking)

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains telecom networks IT smart devices and cloud services we are committed to bringing digital to every person home and organization for a fully connected intelligent world.

At Huawei innovation focuses on customer needs. We invest heavily in basic research concentrating on technological breakthroughs that drive the world forward. With approximately 208000 employees we operate in more than 170 countries and regions.

Huaweis end-to-end portfolio of products solutions and services are both competitive and secure. Through open collaboration with ecosystem partners we create lasting value for our customers working to empower people enrich home life and inspire innovation in organizations of all shapes and sizes.

Job Title: Customer Support Engineer

Job Location: Rijswijk Netherlands

Main Responsibilities:

• Serve as the first point of contact for customers via phone email and remote diagnostic tools providing 5x8 hour Level 1 support.

• Collect necessary information from customers accurately log cases and create service tickets according to Huawei procedures.

• Deliver first-line technical support for PV inverters residential/commercial energy storage systems and related smart energy products.

• Troubleshoot and resolve issues related to installation commissioning operation and maintenance.

• Escalate complex or unresolved cases to second-level support or R&D teams ensuring timely resolution and customer follow-up.

• Document and analyze technical cases identify recurring problems and contribute to the development of knowledge base articles.

• Assist with product acceptance testing firmware updates and remote system configuration when required.

• Provide professional technical guidance to partners installers and end users ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements:

• Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.

• Strong phone handling and complaint management skills with the ability to communicate clearly and professionally.

• Proven customer support experience with a strong service-oriented mindset.

• Bachelors degree (or equivalent) in Electrical Engineering Power Systems Renewable Energy or a related technical field.

• Solid computer literacy including Microsoft Office and web-based applications.

• Minimum 1 or 2 years of experience in servicing or maintaining PV inverters battery storage UPS or power electronics
  

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role applicants must be eligible to work and live in the job location.

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