Customer Service Specialist
Job Location:
Amsterdam - Netherlands
Yearly Salary:
Posted on:
Vacancies:
Job Summary
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.
With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.
Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for lifes essentials.
Job Requisition #:
034773 Customer Service Specialist (Open)Job Description:
Join a customer-focused team where you will playan important rolein creating a positive experience for customers across Europe.
As aCustomer Service Specialist you will be at the heart of daily customer communication helping to build strong relationships and ensure smooth order handling.
This isa great opportunityfor someone with aproactiveattitude a passion forcustomerserviceexcellence andexceptionalEnglishskillswho enjoys working in a dynamic and collaborative environment.
KeyResponsibilities
Process customer ordersaccurately and efficiently(Support order fulfilment by sharing the right order and shipping information with customers)
Handle customer enquiriesby phone email online channels and in person(Respond to customer questions and help resolve complaints in a professional manner)
Provideclearinformationonproductsservicespricing anddeliveryupdates
Take aproactive approach toidentifyingcustomer needsand solving problems early
Maintaincustomeraccountsand updaterecordsofenquiriescomplaints andinteractions
Followupwithcustomersonclaims serviceissuesorplannedadjustments
Supportinternalandexternalsalesteams
Keepfilessystems anddataentrytasksuptodate
Escalatecomplexissuestotheappropriatespecialistorcolleague
Education andExperience
Experienceincustomerservicesalessupportadministrationorasimilarroleispreferred
Practical experiencein the industry positive attitude and willingness to learn are highly valued
SkillsandKnowledge
Strongcustomer-focusedmindset
Proactivehands-on andsolution-orientedapproach
Excellentcommunicationskillsin English and the local native languageareessential both written and spoken
Good computerskillsandabilitytolearnnewsystemsquickly
Goodorganisationalandadministrativeskills
Accuratedataentryskillsand strongattentiontodetail
Abilitytoworkwellwithdifferentteamsandbuildpositivecustomerrelationships
The salary range listed applies only to the country where the position is posted. For candidates located in a different country the applicable salary range will be based on the local market and currency.
At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.
Compensation Range:
The pay range for this position is 39700.00 - 59500.00 annually. Typically a competitive wage for new hires will fall between43770.00 to50000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge skills experience and geographic location. The position may also be eligible for a short-term incentive.Benefits Statement:
Greif offers a comprehensive benefits package including competitive core benefits paid time off and a range of local benefits for eligible colleagues.Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif.
EEO Statement:
For more information read Greifs Equal Opportunity Policy.
Required Experience:
IC
About Company
Greif is an industrial packaging products and services leader with a vision to be the best performing customer service company in the world.
