Customer Care Specialist

Were looking for a Customer Care Specialist to join our team in Delft this role youll be the voice of our organization providing exceptional support and assistance to our valued customers. As a Customer Care Specialist youll handle customer inquiries with empathy and professionalism ensuring every interaction leaves a positive impression. Youll work to resolve issues efficiently while maintaining a customer-focused approach that builds lasting relationships and drives satisfaction.

• Respond to customer inquiries through multiple communication channels including phone email and chat with a friendly and professional demeanour
• Identify investigate and resolve customer issues and complaints in a timely and empathetic manner
• Provide accurate product and service information to customers addressing their questions and concerns
• Maintain detailed and organized records of customer interactions resolutions and follow-ups in our customer relationship management system
• Escalate complex or unresolved issues to appropriate departments or management while keeping customers informed throughout the process
• Follow up with customers to ensure their concerns have been fully addressed and satisfaction has been achieved
• Contribute to team efforts to meet and exceed customer satisfaction targets and performance metrics
• Document lessons learned and provide feedback to help improve our products services and support processes
• Collaborate with team members to share best practices and support one another in delivering exceptional customer care

Qualifications :

• Bachelors degree 
• You are at least fluent in English. Other languages are a plus.
• Excellent communication skills both written and verbal with the ability to explain complex information clearly
• Proven experience in a customer service customer support or related customer-facing role B2B
• Demonstrated problem-solving abilities and a proactive approach to resolving issues
• Exceptional organizational and time management skills with the ability to multitask effectively
• Patience and composure when handling difficult or frustrated customers
• Experience with ERP software (SAP preferably) or willingness to learn
• Ability to work collaboratively within a team environment while also managing independent responsibilities

Additional Information :

Are you interested in the role Please feel free to apply. Please note that you need to have a valid work permit and be located in The Netherlands already no relocation.
Biospringer by Lesaffre manages its hiring process directly and does not engage with third-party recruiters for this vacancy.

Remote Work :

No

Employment Type :

Full-time