Client Operations Associate

About the Role

We are looking for an energetic proactive and client-facing Client Operations Associate to join our growing Client Operations this role you will be a core operational engineworking directly with clients internal account owners and our elite global freelancer network.

You will serve as a primary owner of inbound operations requests combining rapid triage creative problem-solving and standard project management to keep client campaigns running smoothly. Working closely alongside another Operations Associate and our Senior Operations Team this role is ideal for a smart adaptable operational thinker with 12 years of experience who excels in positive professional communication thrives in fast-paced startup/scale-up environments and wants to help build a scalable operations engine.

Welcome to Contentoo

At Contentoo we help businesses grow through exceptional content scaling creation and localization globally. We connect industry experts talented creators and translators with customers from a wide range of industries.

We manage the entire content journey from matching clients with the right creators to guiding projects from brief to delivery ensuring every piece of content is on-brand and impactful. We support all our clientsincluding brands like Bynder Swapfiets and Sendcloudwith a tech-enabled approach that leverages our platform AI tools and streamlined workflows to make content creation easy for both clients and freelancers.

Our company culture values individuality teamwork and challenging the status quo.

What Youll Do

Core Operations & Intake Hub

• Serve as a primary owner of the intake hub reviewing categorizing and routing inbound client and freelancer requests with rapid response times.

• Partner closely with another Operations Associate to manage daily intake queues ensuring complete coverage and seamless teamwork.

• Deliver warm professional and solution-oriented communication to clients and freelancers across all daily touchpoints.

• Maintain task allocation ticket tracking and feedback logging to ensure 100% operational visibility across the department.

Project Management & Execution

• Own standard project management and campaign delivery for core ICP and Non-ICP client accountstracking milestones deadlines and deliverables.

• Facilitate smooth end-to-end collaboration between clients Client Success and Key Account Managers and content creators/freelancers.

• Apply creative problem-solving to resolve daily delivery roadblocks resource constraints or project edge cases.

Efficiency & Continuous Improvement

• Look across customer and freelancer feedback touchpoints to identify holistic product improvements platform features and workflow enhancements.

• Collaborate closely with Senior CS Ops Specialists and the Head of Client Operations & Transformation to update SOPs streamline processes and implement automations.

• Seamlessly escalate complex strategic enterprise risks or technical builds to senior team members when necessary.

What Youll Bring

• Experience: 1 to 2 years of experience in a traditional operations project management or operational delivery role. Startup or scale-up experience is strongly preferred.

• Problem-Solving & Agility: A sharp resourceful operational thinker who can think on their feet navigate ambiguity and solve problems pragmatically in a fast-paced environment.

• Communication: Exceptional written and verbal English skills with a highly professional clear and positive communication style across both client and freelancer interactions.

• Team Collaboration: Enthusiastic about working in a close-knit operational squadcollaborating daily with fellow Associates and Senior Operations team members.

• Organization & Detail: Highly organized self-starter capable of managing multiple priorities across external clients and internal stakeholders without letting details slip.

• Process Orientation: A keen eye for efficiencyenthusiastic about spotting process friction following structured SOPs and suggesting ways to automate repetitive work.

• Tech & AI Curiosity: Enthusiasm for using platform tools CRM systems and daily AI tools to optimize your productivity and improve outcomes.

• Nice-to-Haves: Prior experience in marketing tech SaaS agency or creative environments is a plus but not required.

What Youll Get

Flexibility & Benefits

• Hybrid / remote-friendly working environment.

• 25 paid holidays.

• Monthly Alleo budget.

• Solid pension plan.

Tools & Setup

• Laptop of your choice (HP or Mac).

• All the office and home-working supplies you need.

Our Culture

Be part of a growing scale-up of 30 international team members and grow together with us. Our cultural pillars are:

• Human: You add value with a personal touch.

• Authentic: You are open and honest.

• Inventive: You proactively find ways to do better.

• Vibrant: You add a splash of colour.

Teamwork is at the core of our success and we celebrate together on a boat tour over lunch on our rooftop terrace or during a friendly FIFA or Mario Kart match in the lounge.

A Day in the Life

You start your morning reviewing the intake queue dividing up incoming priorities with your fellow Operations Associate and coordinating with a Client Success & Key Account Manager on campaign timelines for an ICP account.

Later that morning you address an active client concern regarding an ongoing project timeline. After working out a smooth creative solution directly with the freelancer creator to get the deliverable back on track you proactively loop in the accounts CS/KAM lead so they are fully armed with context for an upcoming strategic call.

After lunch you sync with a Senior CS Ops Specialist to share feedback from recent client requests identifying a platform workflow tweak that could save hours of manual effort. Before wrapping up you review tomorrows project deliverables and join your team on the rooftop terrace to unwind.

Sounds Good

Were looking forward to your application! If youre excited about this role but dont tick every box wed still love to hear from you diversity of experience matters to us.

Required Experience:

IC