Business Analyst & Configuration Specialist 260910-EK-001

Role Title: Business Analyst & Configuration Specialist

Working Hours: 36 Hours / Week

Contract Duration: ASAP December 31 2027

Educational Requirement: Academic Working & Thinking Level (WO / Masters Level)

Location: Hybrid (Minimum 2 days/week on-site at the City Office)

The organization is modernizing its services operations and information provision through the Strengthening Common Ground (VCG) collaboration with the national Common Ground community the program is building a component-based Common Ground Platform managed within a Kubernetes-based CI/CD pipeline.

We are seeking a Business Analyst & Configuration Specialist focused on Case-Oriented Working. This role serves as a crucial bridge between business stakeholders and technical execution directly shaping configuring and implementing functional solutions on the platform.

• Stakeholder & Requirement Analysis: Elicit inventory and document user requirements business needs use cases user stories and functional/non-functional specifications for case-oriented working.
• Process Modeling & Functional Design: Create detailed BPMN process models and functional designs to map business processes information flows and functional specifications.
• Platform Configuration: Directly configure business processes and widgets within platform components (e.g. GZAC Valtimo Open Zaak IKO) without hands-on coding.
• Architecture & Technical Collaboration: Translate business demands into generic reusable Common Ground services while collaborating closely with Technical-Business Engineers and Solution Architects.
• Agile & Community Facilitation: Facilitate and participate in alignment sessions with scrum teams external suppliers and national municipality partners.
• Implementation & Adoption: Monitor implementations deliver demonstrations conduct user training and refine platform capabilities based on feedback.

• Education & Experience: WO working/thinking level with a minimum of 5 years of relevant experience as a Business Analyst or Business Consultant within an ICT context (including requirements gathering user story mapping and functional design).
• Common Ground Expertise: Demonstrable knowledge of the Common Ground ecosystem and familiarity with its underlying components.
• Hands-on Configuration: Proven ability to configure solutions directly within platform components such as GZAC Valtimo Open Zaak and IKO.
• Communication & Technical Bridge: Demonstrated capability to translate functional needs into technically feasible configurable solutions while collaborating effectively across business engineering and architecture teams.
• Language Proficiency: Full professional fluency in Dutch (written and spoken).
• On-Site Availability: Willingness to work at least 2 days per week on-site at the City Office.