3rd-line support engineer workplace engineer
Job Location:
Deventer - Netherlands
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As a 3rd-Line IT Architect & System Administrator youll be the trusted technical expert for our end clientsstepping in when complex challenges go beyond the 1st- and 2nd-line service desks.
But this role is about more than solving todays problems. Youll take a proactive approach to designing standardizing and automating modern IT environments for around 20 SME clients each with 20 to 250 workstations across sectors such as construction manufacturing and business services.
Your goal Build smarter more reliable IT environments that prevent recurring issues reduce incident volumes and make a lasting impact for your clients.
Heres a more polished and consistent version:
Key Responsibilities
Escalations & Diagnostics: Take ownership of complex third-line incidents across firewalls AD/DNS endpoint security and Microsoft 365 applying structured root-cause analysis rather than trial-and-error troubleshooting.
Projects & Architecture: Design plan and deliver infrastructure and cloud projects including GPO-to-Intune migrations cloud-only transitions server upgrades and SharePoint implementations.
Automation & Optimisation: Build PowerShell scripts and improve operational workflows using RMM/PSA platforms APIs and AI integrations to reduce manual effort and increase efficiency.
Lifecycle & Vendor Management: Proactively identify hardware and software lifecycle requirements up to 12 months in advance while maintaining direct relationships with key vendors such as Fortinet Microsoft and HPE.
Security & Compliance: Translate frameworks and requirements such as NIS2 CyFun and ISO 27001 into practical technical controls and communicate recommendations clearly to both technical teams and C-level stakeholders.
Requirements
Core Technical Expertise: Strong expertise across the Microsoft ecosystem including Windows Server modern workplace management and Microsoft 365 supported by a broad IT infrastructure background and the ability to quickly learn and adopt new technologies.
Preferred Experience:
Identity & Cloud: Entra ID Intune Hybrid Join Autopilot Active Directory Group Policy and DNS.
Networking & Security: FortiGate/FortiClient VPN/ZTNA VLANs UniFi EDR solutions such as SentinelOne and MFA platforms such as Duo.
Virtualisation Infrastructure & Management: VMware/ESXi HPE servers PowerShell NinjaOne and HaloPSA.
Mindset & Communication: A strong sense of ownership with a root-cause-first approach to problem solving. Confident communicating with everyone from engineers to board-level stakeholders with a disciplined approach to clear and accurate documentation.
Required Skills:
Heres a more polished and consistent version: Key Responsibilities Escalations & Diagnostics: Take ownership of complex third-line incidents across firewalls AD/DNS endpoint security and Microsoft 365 applying structured root-cause analysis rather than trial-and-error troubleshooting. Projects & Architecture: Design plan and deliver infrastructure and cloud projects including GPO-to-Intune migrations cloud-only transitions server upgrades and SharePoint implementations. Automation & Optimisation: Build PowerShell scripts and improve operational workflows using RMM/PSA platforms APIs and AI integrations to reduce manual effort and increase efficiency. Lifecycle & Vendor Management: Proactively identify hardware and software lifecycle requirements up to 12 months in advance while maintaining direct relationships with key vendors such as Fortinet Microsoft and HPE. Security & Compliance: Translate frameworks and requirements such as NIS2 CyFun and ISO 27001 into practical technical controls and communicate recommendations clearly to both technical teams and C-level stakeholders. Requirements Core Technical Expertise: Strong expertise across the Microsoft ecosystem including Windows Server modern workplace management and Microsoft 365 supported by a broad IT infrastructure background and the ability to quickly learn and adopt new technologies. Preferred Experience: Identity & Cloud: Entra ID Intune Hybrid Join Autopilot Active Directory Group Policy and DNS. Networking & Security: FortiGate/FortiClient VPN/ZTNA VLANs UniFi EDR solutions such as SentinelOne and MFA platforms such as Duo. Virtualisation Infrastructure & Management: VMware/ESXi HPE servers PowerShell NinjaOne and HaloPSA. Mindset & Communication: A strong sense of ownership with a root-cause-first approach to problem solving. Confident communicating with everyone from engineers to board-level stakeholders with a disciplined approach to clear and accurate documentation.
