Implementation Officer
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Job Summary
3CS Aquarah is seeking a proactive and detail-oriented Implementation Officer to join our Namibia team. This role is responsible for coordinating and delivering successful implementations of our technology and cybersecurity solutions for customers.
The successful candidate will work closely with clients technical teams and internal stakeholders to ensure projects are implemented efficiently on time and in accordance with agreed requirements. The role requires an individual who is organized customer-focused and capable of managing multiple implementation activities simultaneously.
We are looking for someone who is intelligent resourceful communicates effectively and can build confidence with customers throughout the implementation journey.
Key Responsibilities
1. Project Implementation & Delivery
Coordinate the implementation of assigned solutions and services for customers.
Manage implementation timelines milestones and deliverables.
Support project planning activities and track project progress.
Ensure all implementation activities are completed according to agreed requirements and schedules.
Escalate risks issues or delays that may affect project delivery.
2. Customer Engagement & Onboarding
Serve as the primary point of contact during implementation projects.
Conduct implementation kick-off meetings with customers.
Gather customer requirements and ensure proper documentation.
Guide customers through onboarding and deployment processes.
Provide regular updates to customers regarding project status and milestones.
3. Training & Adoption
Conduct user training and knowledge transfer sessions.
Develop implementation documentation guides and training materials where required.
Ensure customers understand how to effectively utilise deployed solutions.
Support change management and user adoption initiatives.
4. Coordination & Support
Work closely with technical teams vendors and internal stakeholders to ensure smooth project delivery.
Coordinate resource allocation and implementation schedules.
Track and document implementation outcomes and lessons learned.
Support post-implementation reviews and customer handovers.
5. Reporting & Administration
Maintain accurate project and implementation records.
Prepare implementation status reports and project documentation.
Monitor implementation metrics and customer feedback.
Provide management with regular updates on project progress and risks.
Competitive salary and benefits package.
Professional development and certification opportunities.
Exposure to leading technology and cybersecurity solutions.
Opportunities to work on impactful projects across Africa.
A collaborative and supportive work environment.
Career growth within a growing technology company.
Required Skills:
Key Responsibilities 1. Project Implementation & Delivery Coordinate the implementation of assigned solutions and services for customers. Manage implementation timelines milestones and deliverables. Support project planning activities and track project progress. Ensure all implementation activities are completed according to agreed requirements and schedules. Escalate risks issues or delays that may affect project delivery. 2. Customer Engagement & Onboarding Serve as the primary point of contact during implementation projects. Conduct implementation kick-off meetings with customers. Gather customer requirements and ensure proper documentation. Guide customers through onboarding and deployment processes. Provide regular updates to customers regarding project status and milestones. 3. Training & Adoption Conduct user training and knowledge transfer sessions. Develop implementation documentation guides and training materials where required. Ensure customers understand how to effectively utilise deployed solutions. Support change management and user adoption initiatives. 4. Coordination & Support Work closely with technical teams vendors and internal stakeholders to ensure smooth project delivery. Coordinate resource allocation and implementation schedules. Track and document implementation outcomes and lessons learned. Support post-implementation reviews and customer handovers. 5. Reporting & Administration Maintain accurate project and implementation records. Prepare implementation status reports and project documentation. Monitor implementation metrics and customer feedback. Provide management with regular updates on project progress and risks.
Required Education:
Bachelors degree in Information Technology Computer Science Business Administration Project Management or a related field. 1-3 years of experience in implementation project coordination customer success operations technical support or a related role. Strong organisational and project coordination skills. Excellent written and verbal communication skills. Ability to work with customers and technical teams effectively. Proficiency in Microsoft Office applications.
