APL2 Customer Service Leader

• Lead the APL2 / Customer Logistics team and manage daily customer requirements and priorities.
• Monitor customer EDI/releases orders backlogs and delivery schedules.
• Ensure customer demand is correctly reflected in the production planning and shipment priorities.
• Coordinate with Production to establish and follow the production plan according to customer demand available capacity and material availability.
• Work closely with APL1 / Supplier Logistics to identify material shortages that could affect customer deliveries.
• Maintain clear visibility of customer coverage safety stock backlog and shortage risks by customer/project.
• Proactively escalate potential customer stoppages and establish recovery/action plans.
• Coordinate premium/urgent transportation when required while minimizing logistics costs.
• Ensure reliable communication with customers regarding delivery status shortages and recovery plans.
• Lead daily logistics/customer-service follow-up and cross-functional escalation meetings when necessary.
• Monitor and improve KPIs such as OTD/customer delivery performance backlog premium freight customer complaints and inventory.
• Support new projects ramp-ups production transfers and changes in customer demand.
• Drive continuous improvement and standardization within APL2 processes.

Qualifications :

• Bachelors or Masters degree in Logistics Supply Chain Industrial Engineering or equivalent.
• Solid experience in automotive customer logistics / customer service / production planning.
• Previous team leadership experience strongly preferred.
• Strong knowledge of SAP MRP EDI and production planning.
• Good understanding of automotive supply-chain requirements and customer escalation management.
• Strong analytical and problem-solving skills with the ability to work effectively under pressure.
• Excellent communication and cross-functional coordination skills.
• Fluent English required; French is highly desirable. Spanish is an advantage.

Key Competencies

Customer orientation Leadership Production planning EDI & SAP Shortage management Escalation management Problem solving Cross-functional coordination KPI management Continuous improvement

Additional Information :

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The personal data collected may be shared only with the HR department in compliance with confidentiality and applicable legal requirements.

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Remote Work :

No

Employment Type :

Full-time