Voice Specialist

Voice Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable more inclusive world.

Your Role

As a Voice Specialist you will be responsible for monitoring maintaining and optimizing global voice infrastructure to ensure seamless communication services across business operations. You will act as a key technical contributor handling incident resolution system performance monitoring and supporting change and release processes within a structured ITIL environment.

In this role you are expected to bring hands-on technical expertise operate independently on day-to-day activities and collaborate across global teams to deliver reliable and high-performing voice solutions.

Responsibilities & Scope

• Monitor and manage global voice infrastructure using enterprise monitoring tools to ensure high availability and performance.
• Independently handle incident management diagnosing and resolving voice-related issues within SLAs.
• Manage and track tickets through ServiceNow (SNOW) and JIRA ensuring accurate documentation and timely updates.
• Troubleshoot across multiple voice platforms and technologies coordinating with internal and external teams when required.
• Execute and support change management and release management processes ensuring minimal service disruption.

Your Profile

• Communicate with clarity and impact Deliver precise confident and customer-focused communication across global teams and stakeholders.
• Own and solve with accountability Take end-to-end responsibility for issues demonstrating strong problem-solving and decision-making capabilities.
• Leverage technical curiosity Continuously deepen expertise across voice technologies staying proactive in learning and adapting.
• Collaborate in a global mindset Work seamlessly across geographies fostering trust inclusivity and shared outcomes.
• Drive excellence through continuous improvement Identify opportunities to optimize processes enhance performance and elevate service quality.

What youll love

• Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges.
• Own Your Growth: Award winning career acceleration programs
• Express Your Uniqueness: Inclusive leadership trained on unconscious bias

Need to know

Career Development in Spanish & English: Training certifications and mentorship programs available in both languages to support bilingual growth.

Community Engagement:Participatein local volunteering initiatives tech meetups and cultural events that connect you with the Capgemini community.

About Capgemini

Capgemini is an AI-powered global business and technology transformationpartner delivering tangible business value. We imagine the future of
organizations and make it real with AI technology and people. With ourstrong heritage of nearly 60 years we are a responsible and diverse group ofover 420000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strongpartner ecosystem leveraging our capabilities across strategy technologydesign engineering and business operations.

At Capgemini Mexico we aim to attract the best talent and are committed tocreating a diverse and inclusive work environment so there is no
discrimination based on race sex sexual orientation gender identity orexpression or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience forthe Voice Specialist means choosing a company where you will be empowered to shape your career in the way youd like where youll be