Technical Delivery Manager

Who are we

Amdocs helps the worlds leading communications and media companies deliver exceptional customer experiences through reliable efficient and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business IT and network domains delivering measurable outcomes in customer experience network performance cloud modernization and revenue growth. With our talented people and more than forty years of experience running mission-critical systems around the globe Amdocs runs billions of transactions daily. Our technology is relied on every day connecting people worldwide and advancing a more inclusive connected world. Together we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

Leads and directs teams to deliver a unique high quality product service or product support result within a defined schedule budget quality and scope.

What will your job look like

Helix / SAS Delivery Ownership & Cross-Functional Orchestration

• Own the full delivery lifecycle of Helix / SAS engagements including:
  -Solution onboarding and transition from pre-sales
  -Design implementation customization and integration
  -System validation UAT support and customer acceptance
  -Post-go-live stabilization and escalation ownership
• Act as the single delivery POC for customers and internal stakeholders for all Helix / SAS delivery matters.
• Coordinate cross-functional delivery teams including:
  -Helix implementation engineers
  -Telecom domain experts (FM / PM / Analytics)
  -Integration DevOps QA and Support teams
  -Helix R&D and Product Management
• Drive execution discipline across distributed and global teams.

Contract Scope & Commitment Management

• Own contractual scope assumptions dependencies and obligations related to Helix / SAS delivery.
• Manage scope changes through formal change control ensuring protection of Amdocs IP margins and delivery timelines.
• Ensure delivery commitments are met or exceeded across functional performance and availability requirements.

Governance budget & Quality

• Accountable for delivery governance including weekly/monthly status risks issues and steering committee forums.
• Own delivery budget cost control and forecast accuracy for assigned accounts.
• Ensure delivery adheres to Amdocs quality standards Helix best practices and acceptance criteria

.Customer Engagement & Escalations

• Lead customer-facing technical and program activities including:

-Design and solution workshops
-Steering and executive meetings
-Progress reviews demonstrations and milestone validations

• Act as the escalation owner for delivery and production issues including leading recovery and crash plans in collaboration with Support and R&D.

Pre-Sales & Business Growth Support

• Support pre-sales and RFP activities for Helix / SAS solutions including:
  -High-level solution architecture and deployment models
  -Costing effort estimation and delivery assumptions
• Identify up-sell and expansion opportunities (modules analytics automation upgrades) and support business owners in converting them into revenue.

All you need is...

• 510 years of experience in Service Delivery / Technical Project Delivery roles.
• Proven experience in:
  -Strong understanding of Telecom domains and Experience working with international and distributed delivery teams
  -Delivery of OSS / Service Assurance platforms in telecom environments
  -Contract and scope management for complex customer engagements
  -Acting as customer POC for delivery commitments and escalations
  -Defining solution architectures and delivery task breakdowns
  -Managing customer-facing workshops steering forums and executive communications
  -Working closely with R&D Product and Support to deliver customized and non-standard solutions
• Strong ownership mindset able to work independently and lead cross-functional teams.
• Excellent verbal and written English communication skills.

Preferred / Advantage Skills

• Hands-on experience with Service Assurance including:
  -Fault Management (FM)
  -Performance Management (PM)
  -Analytics / ML-based use cases
  -Experience with OSS tools such as Netcool InfoVista Spectrum NMC Cacti or similar platforms.
  -Strong understanding of Telecom domains (RAN Core Transmission IP Enterprise).
  -Experience working with international and distributed delivery teams.
  -Ability to translate customer business needs into value-driven Helix solutions.

Why you will love this job:

• You will work on large challenging and complex programs
• You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
• You will have the opportunity to work with the industry most advanced technologies