Sr. Outlet Manager F&B

Support the seamless execution of daily Food & Beverage operations ensuring that restaurants and bars consistently operate in accordance with LQA and Ennismore service standards.

The role will focus on hands-on floor supervision supporting department leaders monitoring operational performance and following up on key guest satisfaction and sales indicators to ensure an exceptional guest experience.

Key Responsibilities

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards including service delivery service sequences presentation ambiance and employee attitude.
• Ensure the guest experience remains consistent with brand standards across all Food & Beverage outlets and guest touchpoints.
• Identify operational gaps and promptly communicate findings to the appropriate leaders to ensure immediate corrective action.
• Work closely with managers and captains to support the achievement of service guest satisfaction and sales targets.
• Follow up on action plans resulting from audits guest feedback and operational observations.
• Support the team in aligning with daily operational priorities through pre-shift briefings upselling focus and key service standards.
• Monitor the guest experience throughout service proactively identifying opportunities for improvement and addressing service issues as they arise.
• Support the handling and follow-up of guest complaints ensuring appropriate resolution proper closure and operational learning.
• Monitor guest satisfaction indicators including surveys internal feedback and brand audits.
• Support outlet leaders in achieving sales targets average check goals and active promotions.
• Ensure the proper execution of menus special events activations and commercial strategies.
• Identify opportunities to enhance suggestive selling upselling and the overall dining experience.
• Prepare basic reports covering operational observations service standard findings and progress on action plans.
• Follow up on operational commitments and initiatives established by the Food & Beverage Management team.

Qualifications :

Qualifications:

• Bachelors degree or technical degree in Hospitality Tourism Culinary Arts or a related field preferred.
• Minimum 3 years of experience in Food & Beverage operations preferably within hotel luxury or lifestyle environments.
• Knowledge of LQA Forbes AAA or other luxury/lifestyle brand standards is preferred.
• Strong passion for service excellence and guest experience.
• Exceptional attention to detail.
• Strong observational and operational analytical skills.
• Results-driven mindset with a strong focus on sales and business performance.

Additional Information :

• The opportunity to join a fast-growing innovative global hospitality group committed not only to building new hotels but to creating a truly global brand.

• The freedom to challenge the status quo and work in an environment that is both creative and rewarding.

• The chance to be part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new destinations with every opportunity.

• A competitive compensation package and plenty of opportunities for professional growth and development.

Remote Work :

No

Employment Type :

Full-time