Sr. Advisor

Job Description

As our BSO HR Service Desk Senior Advisor youll deliver exceptional HR support by managing stakeholder needs and assisting customers across multiple contact this permanent role youll be a trusted point of contact for employees and stakeholders while helping shape a consistent customer-focused service experience. Youll handle a wide range of inquiries support service management activities and play an important role in improving how HR services are delivered across regions.

• Delivered HR operations HR shared services HR service desk customer service or related support services in a professional environment.
• Managed complex or sensitive customer interactions and resolved issues through effective problem-solving.
• Applied customer service and service management practices to support high-quality service delivery.
• Supported customers through multiple channels including ServiceNow phone email and chat.
• Built stakeholder relationships across different levels of an organization to improve service outcomes.
• Completed studies in Human Resources Business Administration or a related field or gained equivalent experience.

• Implemented process automation or artificial intelligence solutions that improved service delivery.
• Supported service improvements through process optimization initiatives.
• Worked within a global HR shared services or HR operations environment.
• Applied service management frameworks or industry best practices.

• Deliver high-quality HR support across phone email chat and service management platforms.
• Strengthen stakeholder relationships by understanding business priorities and improving support journeys.
• Handle complex customer situations with professionalism sound judgment and a solutions-focused approach.
• Identify recurring issues service gaps and improvement opportunities that enhance the employee experience.
• Contribute to continuous improvement initiatives that increase efficiency and service quality.
• Support collaboration across regions to create consistent and customer-focused service delivery.

If youve worked in a role where you supported HR processes policies and employee lifecycle activities youll feel at home here. What matters most is your ability to connect operational knowledge with practical solutions that improve the customer experience.

Youll join the BSO Service Desk team where we support employees and stakeholders through every stage of their journey. Our team works in a hybrid rhythm and follows a global follow the sun approach partnering across regions to provide consistent support. We value professionalism empathy collaboration accountability strong communication and a continuous improvement mindset. Its a place where ideas are shared openly best practices are exchanged and learning is part of everyday work.

Success in this role means becoming a trusted role model for customer service excellence while confidently managing challenging interactions and service situations. Over the next 12 to 18 months youll help strengthen cross-regional collaboration identify opportunities for service improvement and ensure regional needs are clearly represented in business discussions. Youll work closely with stakeholders and customers across multiple contact channels helping create a more efficient consistent and employee-focused service experience.

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here are some of what to expect:

FamilyCareLeave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing We want you to be your best self so youll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme

Your workplace Youll find this at the top of this advert and when you join the team well confirm this with you.

We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1. option #3. Please note these communication channels should be used for those having difficulty accessing our on-line channels not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.