Software Development Advisor (L3) 2849

We are looking for an experienced Software Development Advisor (L3) with at least 3 years of experience in production support incident management application troubleshooting and code-level debugging. This role is ideal for professionals who are comfortable working with Java or Python Linux environments CI/CD technologies and complex production issues.

• Provide L3 support for complex production issues including deep analysis debugging code-level fixes and end-to-end validation.
• Investigate incidents and drive resolution with internal stakeholders and engineering teams.
• Act as an escalation point for complex support issues.
• Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage the incident lifecycle including escalation communication tracking and post-resolution activities.
• Ensure SLA/SLO commitments are met and reduce recurring incidents.
• Support SDLC operations including compilation builds artifact management and software distribution.
• Troubleshoot and maintain CI/CD pipelines repositories and build systems.
• Create and maintain CI/CD pipelines using tools such as Jenkins GitLab or Azure DevOps.
• Support Linux-based infrastructure and automate repetitive operational tasks.
• Use scripting with Python Java Shell or Perl for automation.
• Work with configuration and automation tools such as Ansible Chef or Puppet.
• Perform log analysis monitoring troubleshooting and performance optimization using tools such as Splunk.
• Work with relational databases and SQL queries.
• Create technical documentation runbooks and code snippets for internal teams and clients.
• Identify opportunities to automate recurring issues and leverage AI tooling.

• 3 years of experience in Software Development / Production Support.
• Strong coding and debugging skills in Java or Python.
• Experience with Linux environments.
• Experience in L3 Production Support and Incident Management.
• Strong knowledge of SDLC.
• Experience with Git GitLab SVN CVS Maven Docker and Jenkins.
• Experience with CI/CD pipelines.
• Knowledge of Kubernetes.
• Experience with Splunk for log analysis and troubleshooting.
• Experience with relational databases such as Oracle DB2 MS SQL or Sybase.
• Strong SQL knowledge.
• Experience with application servers/middleware such as Apache and Tomcat.
• Knowledge of job scheduling tools such as Autosys or CRON.
• Experience with automation and configuration management tools such as Ansible Chef or Puppet.
• React experience is considered an advantage.

• Bachelors degree or equivalent experience in Technology Computer Science Engineering or a related field.
• Advanced English.
• Strong client-facing communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Proactive attitude and willingness to automate and improve recurring support processes.
• Ability to work in a support environment with shifts including bank holidays.
• Strong communication empathy commitment and leadership skills.

• Remote position within Mexico.
• Preferred candidates located in Mexico City or Guadalajara.
• Monday to Friday 09:00 18:00.
• Remote model; hybrid availability is preferred with expected onsite attendance of 1 day per week in Mexico City or Guadalajara.
• Project duration: 32 months.

• Attractive Salary Premium Benefits
• Performance bonuses grocery coupons and savings are found.
• Aguinaldo premium vacations and vacations paid
• SGMM Medical insurance family and Life insurance.

Candidates should include their compensation expectations and an English resume when applying.

Interested Apply now!