Service & Logistics Analyst

Job Objective:
Ensure end-to-end transportation and logistics operations driving superior customer service and on-time in-full delivery. Optimize carrier performance and logistics flows through industry best practices operational efficiency and ethical standards acting as a key liaison for customer satisfaction.

Main activities roles scope of responsibility and authority

• Follow internal work regulations and occupational safety requirements established by the company.
• Comply with and promote Avery Dennisons Code of Ethics and core business values.
• Apply and foster 5S methodology within the work environment to maintain operational excellence.
• Participate in emergency response brigades and/or health & safety committees as designated.
• Actively participate in the continuous improvement of Quality Safety and Environmental Management Systems (QMS/EHS) adhering to procedures and corporate policies.
• Manage and maintain accurate logistics freight tracking cost tracking and customer order visibility across various reports.
• Monitor and manage carrier performance against agreed Service Level Agreements (SLAs) ensuring prompt pickups transit tracking and on-time customer delivery.
• Colaborate and serve as primary operational liaison for Customer Service Trade Compliance Planning Purchasing and commercial teams providing proactive shipment tracking accurate ETAs and transparent order communication.
• Lead the resolution of logistics exceptions route delays transit contingencies and freight claims to protect customer satisfaction and delivery commitments.
• Coordinates with other areas activities required to ensure shipping documentation customs clearance processes import/export procedures and Carta Porte compliance.
• Be familiar with the documents applicable to the process.

Qualifications :

Bachelors Degree or Engineering: Logistics Supply Chain Industrial
Engineering or related field
3-5 years Experience in Logistics Analyst / Customer Service Logistics
Customer Service & Carrier Relationship ManagementImport / Export Customs Clearance & RegulationsTransportation Logistics Route Analysis & Carrier SLAsCarta Porte & Transportation ComplianceERP Systems Google Workspace & ISO 9001FSSC 22000

Información adicional :

Cada uno de nosotros cada día! Ocho valores. Un equipo!

En Avery Dennison vemos la diversidad y la igualdad de oportunidades como un enriquecimiento para nuestro trabajo orientado al futuro. Nuestros equipos son equilibrados y diversos porque cada uno de nosotros es único y valoramos la unión de diferentes personalidades y talentos.

Remote Work :

No

Employment Type :

Full-time