Service Delivery Analyst
Job Location:
Aguascalientes - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for a Service Delivery Analyst with strong expertise in the Travel Domain who will act as a key liaison between internal teams and stakeholders ensuring seamless delivery of online reservation services and operational excellence.
This role is ideal for a proactive professional with strong analytical skills technical knowledge in travel systems and the ability to manage complex service delivery scenarios.
Your Role
- Act as the primary liaison between internal teams to ensure effective coordination and communication.
- Support online reservation fulfillment processes and resolve customer inquiries.
- Maintain tools documentation and resources for operational teams.
- Analyze troubleshoot and escalate issues as needed.
- Collaborate with cross-functional teams to define and improve:Standard Operating Procedures (SOPs)Client-specific requirementsProduct configurations
- Ensure adherence to internal policies procedures and compliance standards.
- Advise Client Management teams on best practices for online booking processes.
- Develop and document end-to-end reservation processing workflows.
- Provide post-implementation support for new processes and features until operational stability is achieved.
- Identify opportunities for process improvement and optimization.
- Identify document and escalate technical issues for resolution.
- Manage and monitor support requests through case management tools or service portals.
- Prioritize incidents based on business impact and urgency.
- Provide timely status updates and ensure resolution within defined SLAs.
- Coordinate advanced troubleshooting for complex or critical issues.
- Investigate issues with limited information and determine root causes.
- Apply analytical thinking and creativity to develop effective solutions.
- Drive continuous improvement through innovation and proactive recommendations.
Your Profile
- 6 years of experience in the Business Travel knowledge of Travel and/or Airline operations.
- Experience with GDS POS tools and Online Booking Tools (OBT).Strong analytical troubleshooting and problem-solving skills.
- Ability to manage multiple priorities in fast-paced environments.
- Excellent communication and stakeholder management skills.
- Advanced English proficiency.
Required Experience:
IC
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
