Senior Training Operations Specialist

Job Description:

The Training Operations Specialist plays a critical role in supporting the day-to-day administration and operational effectiveness of Thomson Reuters training programs. This position supports a wide range of training operations activities including learner support training administration learning management system (LMS) administration continuing education tracking certifications reporting and process improvement initiatives.

The ideal candidate is highly detail-oriented analytical customer-focused and comfortable working across multiple systems and processes. This role requires strong problem-solving skills exceptional attention to detail a commitment to operational excellence and a willingness to leverage emerging technologies including artificial intelligence to improve efficiency and support business objectives.

Key Responsibilities

Compliance & Data Integrity

• Ensure learner records attendance data completion records and certificates are accurately reflected within training systems.
• Support continuing education and certification programs by helping ensure systems properly track and assign credits based on established business rules.
• Monitor training records and reporting for accuracy identify discrepancies and partner with the appropriate teams to investigate and resolve issues.
• Perform validation activities that support the integrity of training records reporting certifications and continuing education evidence.
• Maintain a strong focus on accuracy attention to detail and adherence to established operational procedures.

Training Operations & Customer Support

• Provide operational support for customer-facing and internal training programs.
• Partner with trainers content teams operations teams product teams and external vendors to deliver a high-quality learner experience.
• Investigate and resolve learner access enrollment attendance reporting certification and other training-related issues.
• Respond to customer and internal inquiries with a focus on accuracy timeliness and service excellence.
• Support recurring operational processes related to learner management attendance reconciliation reporting certifications and training delivery.
• Identify and escalate operational issues while driving resolution through collaboration with stakeholders.

Learning Management System (LMS) Administration

• Administer user accounts permissions roles groups and learner access within the Learning Management System.
• Support ongoing LMS operations to promote system stability usability and a positive learner experience.
• Troubleshoot LMS-related issues and collaborate with technical teams vendors and business partners on resolution.
• Support user imports reporting testing and other LMS administrative activities.
• Maintain assigned system configurations in accordance with established standards and operational requirements.
• Partner with stakeholders to identify opportunities for improving LMS processes and user experiences.

Process Improvement Automation & AI

• Identify opportunities to streamline operational workflows and improve efficiency.
• Use AI-powered tools and technologies to support research analysis operational problem-solving and process optimization.
• Apply familiarity with generative AI solutions such as Microsoft Copilot ChatGPT Claude Gemini or similar technologies.
• Evaluate operational processes and recommend automation opportunities while maintaining quality and governance standards.
• Analyze recurring issues and recommend scalable solutions that improve service quality and reduce manual effort.
• Stay informed about emerging technologies and recommend practical applications that improve business outcomes.

Required Qualifications

• Bachelors degree or equivalent combination of education and relevant experience.
• Experience administering users permissions data and reporting within an LMS or comparable enterprise platform.
• Exceptional attention to detail and commitment to accuracy.
• Strong analytical troubleshooting and problem-solving skills.
• Ability to follow documented procedures and operational standards.
• Comfort learning and using emerging technologies including AI-powered tools to improve productivity operational efficiency and customer outcomes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft 365 applications including Excel Outlook Teams and PowerPoint.
• Demonstrated ability to collaborate effectively across multiple teams and functions.

Preferred Qualifications

• Experience supporting continuing professional education (CPE) certification accreditation compliance audit regulatory or other governed programs.
• Familiarity with continuing education credit requirements and the importance of maintaining accurate training records.
• Hands-on experience with Microsoft Copilot ChatGPT Claude Gemini or similar AI technologies.
• Experience identifying and implementing automation opportunities to improve operational performance.
• Experience with reporting analytics or operational metrics.
• Experience supporting customer-facing training education or professional services programs.

Success Factors

• Demonstrate exceptional attention to detail and a commitment to accuracy.
• Balance strong customer service skills with operational rigor and accountability.
• Thrive in an environment that requires collaboration across multiple teams and stakeholders.
• Take ownership of issues through resolution and proactively identify opportunities for improvement.
• Leverage technology and AI-enabled tools to improve efficiency and effectiveness.
• Continuously seek opportunities to improve processes reduce manual effort and enhance the learner experience.
• Build trusted relationships with internal stakeholders trainers vendors and customers.

To apply please upload your updated resume in English

Location: CDMX

Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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