Senior Salesforce Administrator

Who We Are

Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services insurance healthcare retail manufacturing higher education and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients including Fortune 500 enterprises combining deep industry expertise with capabilities in enterprise AI digital engineering cloud modernisation platform integration and generative AI.

The Role

We are looking for an experienced Salesforce Administrator to join one of our top client engagements a global organization undergoing significant acquisition-driven this role you will partner with business stakeholders to translate requirements into scalable Salesforce solutions on the Lightning platform working within an Agile/SAFe framework.

You will act as the bridge between business technical and QA teams drive end-to-end delivery of high-impact initiatives and play a key part in acquisition integration programs including expanding the Salesforce platform across newly integrated entities. This is a hybrid role based in Mexico City collaborating with cross-functional teams across geographies.

What Youll Do

Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework

Act as a bridge between business technical and QA teams to ensure alignment on requirements dependencies and delivery outcomes

Drive end-to-end delivery of high-quality scalable solutions proactively managing timelines dependencies and cross-team coordination

Lead design discussions and contribute to architecture decisions and solution design on the Salesforce Lightning platform

Support Scrum teams in following Agile best practices including all ceremonies and delivery standards

Develop and maintain key documentation such as user stories functional specifications and design artifacts

Track and report progress providing clear status updates to stakeholders and business and technology leadership and ensuring timely issue resolution

Build and maintain strong relationships with business partners and internal teams

Provide ongoing recommendations and strategic insights aligned to the product roadmap

Present demos prototypes and solution walkthroughs to business stakeholders

Influence stakeholders through data-driven insights and thoughtful decision-making

Lead acquisition integration programs and other high-impact initiatives involving significant system transformation

Support Salesforce platform expansion across newly integrated entities bringing best practices for M&A system integration and data migration

Manage multiple initiatives and stakeholder engagements simultaneously in a fast-paced environment

Collaborate with cross-functional teams across geographies to define and implement best-fit designs

Ensure successful outcomes for business use cases while identifying opportunities for continuous improvement

Requirements

Salesforce Administrator and Sales Cloud Consultant certifications

Proven ability to design and deliver solutions leveraging Salesforce platform capabilities

Experience building or supporting AI-driven or agentic solutions

Strong understanding of system integrations ETL processes and BI tools

Hands-on experience with data management including data loads mapping templates and Excel models

Exposure to Salesforce Mobile capabilities

Demonstrated success leading complex multi-stream projects across global teams

Ability to lead cross-functional teams through influence (matrix leadership)

Experience presenting to stakeholders and translating technical solutions into business value

Strong analytical problem-solving and communication skills

Slack administration experience

Experience managing CPQ/RCA