Senior Associate, Enterprise Systems Integration

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

About the role

As a Senior Associate Enterprise Systems Integration you will serve as the second-tier escalation point for our SAP Ariba procurement platform resolving complex functional and technical issues and partnering with procurement finance and IT teams to keep the platform running reliably. This is a hands-on role for someone who enjoys solving real integration and workflow problems that keep the business moving with direct visibility into how procurement technology supports company-wide operations.

Key Responsibilities

As a Senior Associate Enterprise Systems Integration youll be responsible for:

• Serving as Level 2 escalation support for SAP Ariba modules including Buying and Invoicing Sourcing Contracts Supplier Lifecycle and Performance and Ariba Network
• Troubleshooting and resolving complex functional and technical issues including workflow errors approval flow failures integration faults and master data discrepancies
• Developing configuring and maintaining Ariba solutions including custom forms approval workflows catalog management and business rules
• Supporting and monitoring integrations between Ariba and ERP systems such as SAP S/4HANA or SAP ECC via CIG middleware or APIs
• Managing incident service request and change tickets in the ITSM tool within defined SLAs including root cause documentation

Requirements

We are looking for people who are analytical detail-oriented and comfortable working within SLA-driven support environments. If this is you get in touch.

As a minimum you must have:

• Bachelors degree in Computer Science Information Systems or a related field or equivalent practical experience
• 3 to 5 years of hands-on experience supporting and/or configuring SAP Ariba
• Solid understanding of procure-to-pay and source-to-contract processes
• Advanced English proficiency
• Proficiency with ITSM tools and ITIL-based support processes

Although not necessary it would be nice if you have:

• SAP Ariba certification in one or more modules
• Experience with SAP S/4HANA or SAP ECC (MM/FI modules)
• Scripting or development experience (SQL JavaScript or Python) for reporting and automation

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees health security and success.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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