Operations Supervisor

Buckland is looking for an Operations SupervisorWhat youll be doingThis position is responsible for managing and coordinating the daily operations of the companys operations department. This includes managing the operation staff ensuring efficient customer service and overseeing all operational processes. The Operations Supervisor will be a key leader and will assist with developing and implementing strategies and plans to improve department efficiency and customer we can offer youCompetitive salary benefits package and matching retirement planA friendly collaborative work environmentOpportunities for professional development & ongoing learningA chance to be part of a growing organizationYou will be responsible forProvide the highest level of customer service to clients vendors and service providers ..Tariff research and classification of goods to comply with Canadian Mexican and US customs regulations (as applicable). Handle requests from internal and external clients assist team members and team leaders with addressing errors ensuring KPIs are met and consult with manager on client data and complex imports related with developing and implementing written work instructions and procedures per operation/client in conjunction with IT to develop/refine work instructions from initial request to production as information to the billing team provide afterhours support prepare import/export forms and internal documents to comply with customs a network of MX customs clearance partners and drayage companies to ensure successful written and verbal communication skills (in English and Spanish).Showcase your skills with Microsoft utilizing programs such as Excel Word Teams and independent judgment by providing directions and assistance with day-to-day task prioritization and resources in a fast-paced environment holding a high level of degree in urgency and accuracy supporting a continuous improvement with cross-functional teams deadlines to align schedules and provide the highest level of customer service by monitoring teams performance and providing regular feedback ensuring high standards of service are ResponsibilitiesAbility to manage a group of 15 to 20 employees Conduct performance evaluations for direct reportsAssign tasks to team membersHire and Terminate employeesAssists with training and guidance of direct reportsMonitor work volumes of direct reports Supervise team members conduct team meetings monitor attendance and work schedulesWhat we need from youBachelors Degree or diploma in International Trade Logistics Business or related 4 years proven customs compliance or international trade of Annex 24 and IMMEX communication and decision-making level of organization time management and attention to detail. Bilingual in Spanish/ understanding of customs regulations in applicable MS Office be legally eligible to work for the Company at all Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.