Operations Manager

Key Responsibilities

• Lead and oversee client operations and service delivery across multiple accounts
• Manage and mentor team leads/managers ensuring strong performance and accountability
• Build refine and enforce scalable systems processes and workflows
• Identify operational gaps early and implement proactive solutions
• Drive continuous process improvement and efficiency across teams
• Maintain high standards of client satisfaction and internal alignment
• Act as a key point of contact for both clients and internal stakeholders
• Step into day-to-day operations oversight as needed especially during scaling phases
• Bring structure and clarity in a fast-moving startup-like environment

Qualifications

• Proven experience in a senior operations or service delivery leadership role
• Experience managing managers or team leads
• Strong systems and process-oriented mindset
• Demonstrated ability to create structure accountability and operational clarity
• Proactive in identifying inefficiencies and improving workflows
• Comfortable working in high-pressure or fast-changing environments
• Excellent communication skills both client-facing and internal
• Background in BPO SaaS operations implementation operations or customer operations

What Were Looking For

• A calm solutions-oriented leader who thrives in ambiguity and growth
• Someone who can balance strategic thinking with hands-on execution
• A leader who can scale operations effectively while maintaining quality and consistency