Learning Manager, MXCF Learning

At Amazon we are constantly pushing the boundaries of whats possible. We believe that every day is an opportunity to take a first step face new challenges and make our customers lives easier. And today that opportunity is yours!

As a Learning Manager at Amazon you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers you will collaborate with operations teams to ensure our training programs meet our customers needs and align with our companys mission to be the most customer-centric company in the world.

You will have the opportunity to work in a dynamic fast-paced and challenging environment with many opportunities to drive impact. Whether youre developing training plans auditing training quality or planning and executing the recruitment of new instructors you will be at the forefront of shaping the future of our company.

To get a sense of what its like to work at an Amazon Fulfillment Center watch this video: job responsibilities
Develop training plans that minimize disruption to operations while ensuring high-quality training delivery
Audit training/coaching quality and implement corrective actions when necessary
Plan and execute the recruitment and development of top-tier instructors
Ensure positive and effective collaboration between the learning team and other stakeholders
Manage a team of Trainers and support their professional development
Analyze and interpret metrics to identify areas of improvement
Provide training to the learning team on changes to learning materials/processes
Develop training capacity planning and forecasting for new hires
Support the leadership team with reporting on associate distribution according to training plans and cross-training initiatives across processes

- Experience collaborating with global and local stakeholders
- Speak write and read fluently in English
- 1 years of program management logistics operations supply chain transportation or related field experience
- Bachelors degree or equivalent

- Experience in a training role including technical training or a mix of training performance management and coaching/mentoring
- Experience working with KPIs and SLAs
- Experience developing policies and supporting documentation
- Experience with Agile methods and processes

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.