IT SUPPORT ENGINEER

As our new IT Support Engineer you will be crucial for maintaining business continuity by providing technical assistance to users managing systems and networks and ensuring that IT infrastructure is stable and secure. The role contributes directly to the companys operational efficiency and security by managing the systems that employees rely on daily.

As Cloud Security & Applications administrator this role is responsible for the day-to-day administration and continuous improvement of the organizations cloud services endpoints identity environment cybersecurity platforms and business applications. The role supports users remotely across Peru Mexico USA and ocassionally other global locations

1. Cloud Productivity: Identity lifecycle and collaboration troubleshooting.
   
2. Cybersecurity Operations Support: Security monitoring incident triage compliance evidence.
   
3. Endpoint and Device Management: device management deployment and compliance Endpoint health.
   
4. Cloud Services Automation and Reporting
   
5. Service Delivery Documentation and Improvement
   
6. Business Applications and SaaS Administration: SaaS administration Applications in scope Access governance
   

• Bachelors Degree in Systems Engineering Information Technology Engineering Computational Systems Engineering Computer Science or similars.
  
• Cloud certifications are advantageous.
  
• 35 years experience in IT administration enterprise cloud productivity services endpoint management SaaS application support cloud support or a similar role.
  
• Hands-on experience with enterprise cloud productivity and collaboration suites cloud identity platforms modern endpoint management tools identity and access management endpoint security and remote user support.
  
• Fluent English and Spanish
  

• Cloud Productivity Suite Administration
  
• Identity and Access Management
  
• Cybersecurity
  
• Backup platform monitoring recovery support disaster recovery
  
• Business Applications and SaaS:
  
• Service Delivery
  
• Experience using scripting and automation tools for administration troubleshooting reporting or automation.
  

Verbal and written communication skills.

Ability to function independently and remain accountable in a remote working environment.

Ability to manage competing priorities and achieve deadlines while working under pressure.

Self-driven self-motivated and committed to continuous learning.

Detail and results orientated with a strong security and customer-service mindset.

Excellent planning organisational relationship-building and team collaboration skills.

• Adaptable and able to learn new technologies applications and business processes quickly
  

• Work within a multinational organization operating across Mexico Peru and the United States.
  
• Hybrid working environment that promotes flexibility and collaboration.
  
• Develop the IT support functions for Americas region.
  
• Be part of a professional supportive and high-performing finance team.