IT Analyst

Vertiv Group

Job Location:

Reynosa - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

POSITION SUMMARY

The IT End User Services Senior Analyst role is responsible for providing proficient technical support to users following standardized processes to resolve issues related to end-user computing digital assets. This position requires deeper technical expertise than the End User Services Analyst and involves working closely with external suppliers and the Platform Service Team to ensure the efficient operation of corporate infrastructure and IT projects.

RESPONSIBILITIES

Diagnose and troubleshoot hardware/software issues to document and resolve problems.
Provide second-level user support for complex issues that cannot be resolved remotely by the Service Desk.
Ensure incident management by responding to service desk requests via multiple communication channels and escalating as necessary.
Lead hands-on support for IT project implementations and perform additional job-related duties as assigned.
Collaborate with cross-functional teams to solve end-user technology issues.
Assist with asset management and maintain stock levels of spare equipment.
Support the Platform Service Team in backup operations and PC replacement programs.
Keep IT management informed about the state of local infrastructure.

QUALIFICATIONS

Strong sense of ethics and capacity to interact with stakeholders.
Excellent collaboration and communication (Verbal and written) skills.
Proficiency bilingual (Spanish/English) language competency required.
Bachelors degree or equivalent experience.
2-4 years of experience in MS Windows desktop operating system deployment.
Strong understanding of software distribution tools and network infrastructure principles.
Experience with Mobile Device Management.
Experience with ITSM systems like ServiceNow.

PHYSICAL & ENVIRONMENTAL DEMANDS

Medium lifting (30 lbs. 45 lbs.)
Frequent standing kneeling crawling stooping bending twisting and climbing (stairs ladders).

TIME TRAVEL REQUIRED

CORE COMPETENCES

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
Promote Transparency and Open Communication

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware software analytics and ongoing services to enable its customers vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing todays data centers communication networks and commercial and industrial facilities with a portfolio of power cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville Ohio USA Vertiv employs around 34000 people and does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to.

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Required Experience:

DescriptionPOSITION SUMMARYThe IT End User Services Senior Analyst role is responsible for providing proficient technical support to users following standardized processes to resolve issues related to end-user computing digital assets. This position requires deeper technical expertise than the End U...