ISV Application Engineer

In this role your responsibilities will be

You will review Request for Quote (RFQ) to customer requirements and suitability of Emerson product offerings to meet customer needs.

Prepare technical & commercial quotation/response to Impact Partners and internal and external customers.

You will act as a liaison between Impact Partners and factories for non-standard products and special applications to convert RFQ to final bid in timely manner.

Assist pricing and purchasing teams with list and purchase price information.

Apply knowledge of applicable industry codes and standards to customer specifications and answer technical questions based on these standards and ensure that products specified are in compliance.

Assist Impact Partners to navigate Emerson resources to find accurate answers through published information to ensure the fastest response.

Respond to all customer requests for expedited emergency shipment of parts and service kits documentation operating and maintenance instructions drawings and Specification Sheets.

Ensure timely and accurate processing of RFQ and maintain ownership and oversight of the quote until they are acknowledged and submittal documents have been forwarded to the customer.

Document customer complaints and refer to Quality Assurance.

Assist other departments in resolving issues related to customer sales and service.

Communicates with internal and external customers on items that require their guidance intervention and technical support.

Continual Development and grow Isolation Valve product knowledge.

Flexibility to collaborate with global teams including the ability to work outside of standard U.S. business hours when needed.

Additional tasks as required by management.

Who you are:

You are a customer-focused and technically minded professional who thrives in a fast-paced detail-oriented environment. You enjoy solving complex technical challenges building strong customer relationships and delivering accurate timely solutions that create value for customers and partners alike.

You bring a strong aptitude for engineering concepts and industrial applications with the ability to interpret customer requirements analyze specifications and recommend the right technical solutions. You are proactive organized and comfortable managing multiple priorities while maintaining a high level of accuracy.

For this role you will need:

Bachelor of Science degree preferably in Engineering or STEM degree

5 years of related engineering or valve experience in lieu of a degree

Previous work experience in the use of Microsoft Office applications

A background with valves and actuation experience is highly desirable

Exposure or prior experience with Oracle or using customer relationship management (CRM) and ERP system is a plus.

Preferred qualifications that set you apart:

Proven ability to collaborate influence and execute across matrixed teams

Attention to detail and ability to handle multiple priorities

Self-starter with customer service and cross functional skills

Excellent verbal and written communication skills

Strong organization skills

Customer Focus

Collaborates

Drives Results

Plans and Aligns

Tech Savvy

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

At Emerson we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Valuesand aboutDiversity Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.