Dispatch Team Lead | Dayshift
Job Location:
Guadalajara - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity joy and passion fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work offering wellbeing programs social initiatives and real career growth.
Location: Guadalajara Jal
Schedule: Monday to Friday 06:30-15:30 hrs
Salary: $23000 MXN / month
Additional Benefits:
$1000 MXN grocery vouchers
$500 MXN punctuality bonus
4% savings fund
Position purpose:
Responsible for supervising and coordinating a team of employees to ensure efficient and effective operations within a specific department or functional area. The Team Lead serves as a point of contact for team members provides guidance and support and contributes to achieving team goals and overall business objectives
Team Supervision: Oversee the daily operations of a team including workload distribution task assignment and scheduling to ensure smooth and efficient workflow.
Performance Management: Set performance expectations monitor individual and team performance and provide ongoing feedback coaching and mentoring to team members to support their professional development and maximize their potential.
Training and Onboarding: Facilitate the training and onboarding process for new team members ensuring they receive necessary training resources and support to perform their roles effectively.
Problem Solving: Assist team members in resolving complex issues escalations or customer complaints by providing guidance facilitating problem-solving discussions and ensuring timely resolution.
Metrics and Reporting: Monitor and analyze team performance metrics such as productivity accuracy and customer satisfaction. Generate reports and provide insights to management on team performance trends and areas for improvement
Qualifications
- 2 years of logistics or dispatch experience(preferably)
- Leadership experience (desirable)
- Strong English communication skills (verbal and written).
- Excellent problem-solving and critical-thinking abilities.
- Proficiency in tracking tools CRM systems and Microsoft Office
- No incidents or administrative processes in the last 3 months
Required Experience:
Manager
