Position:

Job Description:

Arrow Electronics is a global provider of products services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220000 leading technology manufacturers and service 2025 sales of $30.9billion Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21500 employees worldwide Arrow brings technology solutions to a breadth of markets including telecommunications information systems transportation medical industrial and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place time and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the companys industry-leading services.

At Arrow were currently looking for a Customer Support this position youll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What Youll Be Doing

• Providing expert internal and external customer service interfacing directly with customers recommending solutions and/or action plans to internal teams.

• Collaborating with different teams and departments including sales planning warehouse transportation quality buyers and many others.

• Analyzing data in a Order to Invoice perspective to find possible actions/solutions to take proactively.

• Providing status reports to the customer regarding open and closed orders.

• Acting as a first point of escalation after initial requests regarding expedites returns order adjustments upgrades and cancellations.

• Retrieving order invoices credit memos packing slip reprints and other documentation required by the customer.

• Following up all cases assigned until final resolution.

• Interacting with customer portals EDI signals and backlog tools.

• Working with ERP and CRM systems to ensure information accuracy.

• Taking eventual calls and meetings with internal or external teams.

• Receiving constant training and courses to ensure that your knowledge is always updated and compliant.

What Youll Need

• Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.

• 12 years of customer service experience.

• Basic to intermediate knowledge of supply chain processes.

• Teamwork oriented skills.

• Intermediate to advanced knowledge of Microsoft Excel.

• Ability to communicate fluently in English.

Whats In It for you

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days 2 floating days holidays and sick days

• Vision Assistance

• Dental Assistance

• Life Insurance

• Major Healthcare Insurance

• Food/Pantry Vouchers

• Restaurant Vouchers

• Savings Fund

• Growth Opportunities and more!

Apply now!

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Annual Hiring Range/Hourly Rate:

$16650.00 - $20000.00 MXN Monthly

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