Customer Support Engineer NFC & Security

AI is rapidly moving beyond research labs and into the real worldpowering advancements in vehicles factories hospitals homes and everyday devices. NXPs Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation delivering realworld AI secure edge intelligence and breakthrough technologies to the customers shaping tomorrows world. As a strategic partner at the intersection of customer ambition and NXP capability our global sales team drives alignment opens new markets and builds the relationships that lead to design wins and revenue growth. Through deep market insight and longterm collaboration we embed customercentricity into every decision and help accelerate innovation at the systemsolution level. This disciplined clientfirst mindset enables us to architect integrated futureready solutions that deliver sustained value and strengthen NXPs competitive advantage. We thrive in a highperformance highownership environmentcompeting boldly executing with urgency and celebrating results. If you want to win big grow fast and work with the customers building whats next NXP Global Sales is where ambition becomes achievement.

At the Technical Information Center our goal is to provide the best technical support to NXP customers to ensure successful design-in of NXP products in their platforms. Besides every interaction with NXP customers teams gives an opportunity to promote and position NXPs product portfolio for new opportunities. As the technical voice of the customer inside NXP the TIC actively brings feedback on technical items and supports requirements.

In this role you will be the primary technical point of contact for customers worldwide helping them successfully use solutions built on NXPs NFC RFID and Security portfolio. You will combine deep product expertise with strong communication skills to drive customer satisfaction and accelerate time-to-market.

Scope of Responsibilities

• Provide highly technical support to customers worldwide designing with NXP NFC/RFID and Security devices via email online tools and phone.
• Become a recognized technical expert on NFC RFID and Security solutions within the Mass Market segment.
• Improve customer satisfaction by promptly following up on inquiries issues and complaints ensuring timely and accurate resolution.
• Collaborate cross-functionally with product marketing and engineering teams to enhance NXPs offering and the overall customer experience.
• Continuously expand your technical knowledge by contributing to:
  • Development and revision of product documentation and FAQs
  • Writing and reviewing Application Notes
  • Helping within some technical trainings
  • Helping customer develop their applications
  • Reviewing customer schematics and PCB layouts

Required Skills & Experience

• Bachelors degree in Electrical Engineering Electronics Automation or Electronic Information Engineering or equivalent practical experience (minimum 3 years in a relevant technical role).
• Embedded software/firmware application development experience.
• Proficiency in C programming; Java knowledge is a plus.
• Good Linux and/or RTOS programming skills; embedded Linux experience is a plus.
• Solid knowledge of common embedded interfaces: UART SPI I²C SDIO USB and network interfaces.
• Experience with ARM-based microcontrollers and/or microprocessors.
• Understanding of schematics and PCB layout review.
• Excellent English and Spanish communication skills both verbal and written.
• Collaborative proactive self-motivated team player with a strong sense of responsibility and a creative problem-solving mindset.
• Ability to work independently manage multiple tasks and drive results.

Preferred Skills

• Experience with NFC/RFID technologies or security products (e.g. secure elements smart cards).
• Knowledge of antenna design and RF fundamentals (impedance matching tuning regulatory compliance).
• Experience with secure communication protocols (ISO 14443 ISO 15693 EMVCo ISO 7816).
• Embedded Linux and/or Android application development experience.
• Knowledge of software design coding and testing best practices.
• Passion for building both technical expertise and support skills.

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