Customer Service Representative

About the Role

As a Customer Service Representative youll be the primary connection between Integon policyholders and agents. Youll answer questions resolve issues process policy changes and guide customers through important insurance decisions.

This role is ideal for people who enjoy problemsolving communicating clearly and helping customers feel supported and valued.

What Youll Do

• Take ownership of customer and agent inquiries issues and errors and determine the best next step.

• Answer incoming calls and provide clear guidance on existing policies.

• Serve as the first point of contact after policy sale by identifying risks asking key questions and gathering required information.

• Document call details process policy changes answer billing questions and maintain excellent phone etiquette.

• Support health policy requests such as cancellations profile updates billing adjustments and refunds.

• Review policy details identify special circumstances and provide accurate coverage information.

• Collaborate with teammates to ensure exceptional service and contribute to a supportive reliable environment.

What You Bring

• High School Diploma or GED.

• Advanced English and Spanish (fully bilingual).

• Strong verbal and written communication skills.

• Ability to multitask while navigating multiple systems.

• Proficiency in Microsoft Office (Word Excel Outlook).

• Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Call center experience.

• Insurance industry knowledge.

Why Integon

We offer rewards that support your wellbeing your family and your growth.

Compensation and Financial Benefits

• Paid training.

• Fully reported wages to IMSS and Infonavit.

• Savings Fund.

• Profit Sharing.

• Weekly food vouchers.

• Weekly payment schedule.

• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).

• Nine paid company holidays per year.

• Marriage Leave.

• Parental Leave.

• Access to learning platforms for your professional development.

• Employee referral program.

• Discounts with partner establishments.

• Monthly employee events and celebrations.

Workplace

• Onsite parking.

• Onsite wellness center.

• Onsite coffee shop.

• Gaming room.

Who Thrives Here

Youll succeed in this role if youre someone who enjoys helping others communicates with empathy thrives in a team environment and is eager to grow your skills in the insurance field.

Apply Today

Start your career with a certified Great Place to Work and a team that values your growth individuality and success.