Customer Service Representative

Be part of a global technology leaders team supporting one of the most recognized brands in the world. This is your opportunity to build a career in a fast-paced innovative and customer-focused environment where your voice truly makes a difference.

Were looking for problem-solvers communicators and customer champions who are ready to grow and make an impact.

As a Customer / Technical Support Specialist you will:

• Deliver exceptional customer service to clients via phone chat or other channels
• Resolve technical and non-technical issues efficiently and professionally
• Troubleshoot services such as mobile internet or network-related concerns
• Guide customers step-by-step through solutions in a clear and friendly manner
• Document interactions accurately in internal systems
• Identify customers needs and offer the best solutions or upselling opportunities (when applicable)

Must-have:

• Advanced English proficiency (B2/C1)
• Previous experience inCustomer Service Tech Support or Call Center
• Strong communication and problem-solving skills
• Ability to multitask and work under pressure
• Basic technical understanding (internet mobile devices troubleshooting)

Nice-to-have:

• Experience with telecom accounts
• Sales or upselling experience (this is not a sales position)
• Familiarity with CRM tools

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

• Type of work:
• 100% On-site in Guadalajara be part of a vibrant collaborative team environment
• Weekday schedule only (Monday to Friday!)
• Operational window from 6:00 AM to 8:00 PM

Perfect for professionals looking for stability routine and growth in a global project.

What we offer:

• Competitive salary
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 PTO days per year
• Career growth opportunities within a global organization
• Continuous training and upskilling programs
• Collaborative and inclusive work culture

If youre passionate about helping people and want to grow in a technology-driven environment wed love to hear from you!

Apply now and take the next step in your career.