Business Systems Analyst L1

Flex is the diversified manufacturing partner of choice that helps market-leading brands design build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful inclusive and collaborative environment. If you are excited about a role but dont meet every bullet point we encourage you to apply and join us to create the extraordinary.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new independent publicly traded company which were calling SpinCo until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs this role will support SpinCo which will focus on critical digital infrastructure delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams which build great products and contribute to our growth were looking to add a Business Systems Analyst L1 located in Guadalajara North Campus.

Reporting to the IT Operations Manager the Business Systems Analyst L1 role will be responsible for providing first-level support for manufacturing and production systems ensuring the continuity of business-critical applications used on the production floor. This role serves as the primary point of contact for users troubleshooting system incidents supporting internal applications and collaborating with technical teams to resolve issues efficiently.

What a typical day looks like:

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow ServiceNow/Knowledge Base tools and custom-developed systems.
• Troubleshoot Zebra printer issues label generation and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain validate and analyze operational information.
• Document incidents root causes and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing engineering and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

The experience were looking to add to our team:

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve analyze and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

What youll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

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IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).