Sales RepresentativeCoordinator

Location: Mauritius
Employment Type: Full-Time

We are seeking a proactive and customer-focused Technical Sales Coordinator to join a dynamic team within the industrial coatings and manufacturing sector. This role is ideal for someone who enjoys building strong client relationships while managing the complete order-to-delivery process. You will work closely with customers production teams logistics and internal stakeholders to ensure outstanding service delivery and drive business growth.

• Manage the complete order-to-delivery process for assigned customer accounts.
  

• Receive and process customer orders accurately and efficiently.
  

• Liaise with production logistics and other internal departments to ensure timely order fulfilment.
  

• Provide customers with regular updates on order status and delivery timelines.
  

• Coordinate and manage customer sample requests.
  

• Match colour samples and work with the technical team to develop requested colours.
  

• Arrange delivery of approved samples to customer sites.
  

• Monitor upcoming projects and follow tender opportunities.
  

• Identify project awardees and develop business opportunities.
  

• Promote products through cross-selling and upselling initiatives.
  

• Drive sales growth while maintaining healthy profit margins.
  

• Monitor competitor activity and provide market intelligence to management.
  

• Build and maintain strong long-term customer relationships.
  

• Provide technical product advice and recommend suitable solutions.
  

• Maintain a thorough understanding of customer accounts before client visits.
  

• Collaborate effectively with internal sales production and logistics teams to deliver exceptional customer service.
  

• Support the collection of outstanding payments.
  

• Communicate with customers regarding account status where required.
  

• Raise concerns relating to product quality delivery delays or customer issues promptly.
  

• Ensure all customer orders and documentation are processed accurately.
  

• Strong customer service and relationship management skills.
  

• Positive professional and solution-oriented attitude.
  

• Excellent communication skills in both English and French.
  

• Ability to work independently and as part of a team.
  

• Strong organisational and time-management skills.
  

• Results-driven with the ability to work under pressure.
  

• Analytical thinking with good computer literacy.
  

• Committed to continuous learning and personal development.
  

• Previous experience in Sales Account Management Customer Service or Order Management.
  

• Experience managing the order-to-delivery process.
  

• Proficiency in Microsoft Office particularly Excel.
  

• Strong interpersonal and communication skills.
  

• Valid drivers licence.
  

• HSE certification or equivalent health and safety experience is advantageous.
  

• Industrial or manufacturing sector experience would be beneficial.
  

• Understanding of customer service principles and sales processes.
  

• Knowledge of products services and local market opportunities.
  

• Familiarity with company processes and operational procedures.
  

The successful candidate will be customer-focused highly organised and passionate about delivering exceptional service. They will thrive in a fast-paced environment enjoy working with people and be motivated by achieving sales targets while building long-term client relationships.