Junior CRM Coordinator

About us

Kwiff is not gambling as you know it. Its a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated sportsbook. We launched our native iOS and Android apps and webapp to the UK market six years ago offering our customers best-in-class UX/UI and now are expanding internationally. Our ambition is to offer the best gambling experience and we have the knowledge resources and courage to make it happen.

About the role

We are seeking a motivated Junior CRM Coordinator to join our Malta team. Youll have some hands-on experience in iGaming ideally in Customer Support VIP Payments or another player-facing role and be ready to take the next step into CRM. A strong work ethic exceptional attention to detail and a real interest in player engagement are essential.

Responsibilities

• Campaign Ownership: Take ownership of assigned campaigns ensuring all relevant stakeholders are kept informed throughout the process. Execute various aspects of campaigns and promotions with a focus on creating engaging player experiences.
• Query Resolution: Collaborate with the wider kwiff team to address and resolve user queries fostering positive relationships.
• Design Support: Assist in design tasks using tools like Adobe Photoshop to contribute to visually appealing campaigns.
• Contribution to User Journeys: Actively participate in the development of user journeys and monthly planning sessions offering insights and ideas to enhance player experience.
• Data Management: Manage and analyse data to assess the impact of campaigns helping to make informed decisions for future initiatives.

Qualifications

• iGaming experience (required): At least 6-12 months in an online gambling casino or sportsbook environment such as Customer Support or a related role.
• Attention to detail: Keen eye for quality and accuracy across all campaign elements.
• Work ethic: Proactive organised and eager to take on new responsibilities.
• Nice to have: Photoshop or similar design tools and comfort working with data.

This is a great next step for someone with iGaming experience who is ready to move into CRM. If you are enthusiastic detail-oriented and keen to help shape exciting player experiences we would love to hear from you. Your iGaming background is essential and your positive attitude and drive for excellence will help you thrive with us.

What we offerAt kwiff we back our team with support autonomy and a culture of real ownership. Heres what youll enjoy as part of our Malta office:

Private Healthcare: Full coverage including dental.
Performance Bonuses: Quarterly based on company achievements.
Well-being Allowance: Budget refreshed every six months to spend on wellness or fitness
Free Lunch:Enjoy lunch on us when working from the office.
Long Service Rewards:Travel perks to celebrate your commitment.
Learning & Development: Financial support for role-specific qualifications courses or conferences to level up your skills.

Team Socials & Culture: Regular events office dogs offsites plus ping pong darts

Why join us

At Kwiff we dont just follow industry trends we set them. Join us and youll be part of a team thats shaping the future of iGaming with cutting-edge technology and a culture of bold innovation!

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We aim for equity at every stage of the recruitment process. Please let us know if there is anything we can do to make the process more accessible to you.