Duty Manager

We are seeking a motivated professional and service-oriented Duty Manager to join our luxury hospitality team. This role is ideal for an ambitious hospitality professional looking to develop their leadership skills within a prestigious boutique hotel environment.

The Duty Manager will support the daily hotel operations ensure exceptional guest experiences and assist departmental teams in maintaining the highest standards of service associated with luxury hospitality.

Key Responsibilities

Support the senior management in overseeing daily hotel operations and Food & Beverage outlets

Ensure smooth coordination between Front Office Housekeeping Food & Beverage and other departments 

Provide operational support to all F&B outlets during service periods events and high-volume operations

Deliver exceptional guest service and handle guest requests feedback and complaints professionally 

Monitor service standards and ensure compliance with hotel procedures and brand expectations 

Assist with VIP arrivals guest relations and special requests 

Supervise shifts and support team members during operational hours 

Prepare operational reports and communicate relevant updates during handovers 

Qualifications :

Previous experience in hospitality restaurant operations front office or hotel operations preferred 

Qualification in Hospitality Management or related field is considered an asset 

Strong communication and interpersonal skills 

Passion for guest service and operational excellence

Excellent organisational and problem-solving abilities 

Ability to work under pressure in a fast-paced luxury environment 

Professional appearance and customer-focused attitude 

Flexibility to work shifts including evenings weekends and public holidays 

Fluency in English is required; additional languages are considered an asset

Additional Information :

• Full Time Job
• Hospitality and Leisure
• Hotel Restaurant and Catering
• Michelin Recommended

Remote Work :

No

Employment Type :

Full-time