Shift Remote Hands Engineer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

• Responsibilities:

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA

  Provide support to clients / users over phone or via email

  Perform power verification and break-fix. e.g. Change Hard disk RAM etc.

  Installing of new racks and mounting of equipment onto racks

  Perform cable patching (copper and fibre cables and site surveys)

  Plan and execute cabling cross connects including testing and labelling.

  Perform Security CCTV monitoring and tape change based on tape rotation schedule

  Manage the updating and tracking of inventory cross connect records and periodic compilation of statistics and reports

  Work with vendor to resolve technical issues or supply and install of equipment or cabling

  Liaison with customers to provide them with activity updates

  Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

  Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties

  Perform basic network troubleshooting

  Receive / Send equipment or items on behalf of customers

  Prepare monthly reports to be sent to customers and for internal use

  From time to time you may be required to assist the project team on projects

• Qualifications and Ideal Experiences:

  Minimum Diploma/Degree in IT related field and with 3 years working experience

  At least 1 year of Data Center experience either in remote hands NOC environment and familiar with data centre operations

  Must have experience in interacting with customers verbally and via written communication

  Must be analytical

  Good communication (both verbal and written English) skills are a must

  Must have positive attitude and willing to learn.

  This is a fast-paced environment and candidates need to have the passion for the work

  Candidates with working experience in a Data Centre environment will be an advantage

  Must be physically fit.

  Candidate must be willing to work on 12-hrs rotating shift

Location:

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For additional details please see our career site pages for each country.