Reservation Executive

Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions early departures etc.
• Arrange accommodation visas and activities for leisure corporate & wholesalers guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• File and organize departmental documents maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Additional Information :

Key Goal:
Deliver good service

Remote Work :

No

Employment Type :

Full-time