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Operations Training Manager (F&B)
Job Location:
Monthly Salary:
Experience Required:
Posted:
23 September 2026 (Yesterday)
Posted:
Application Deadline:
21 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities:
- Strategic Planning: Design and execute dynamic multi-tier training roadmaps (monthly quarterly annual) tailored to operational priorities and market expansion demands.
- Program Management: Oversee end-to-end execution of capability-building initiatives encompassing grand openings store workflows product quality service culture food hygiene compliance and management routines.
- System Standardization: Upgrade operational learning frameworks standard operating materials and instructional workflows to align enterprise benchmark standards with localized market conditions.
- Curriculum Design: Author revamp and facilitate training content targeting unit leadership franchisee success new hire integration and frontline core competencies.
- Talent Pipeline & Coaching: Steer onboarding tracks assistant and head manager talent pools internal coach enablement and direct field coaching to drive performance excellence.
- Performance Analytics: Deploy evaluation frameworks to monitor program adoption completion learner engagement and tangible business impact post-training.
- Cross-Functional Synergy: Partner seamlessly with Field Operations Quality Assurance Supply Chain HR and Headquarters L&D teams to translate business needs into actionable learning solutions.
- External Partner Management: Identify negotiate with and supervise third-party educational vendors and localized training providers across key markets.
- Management Reporting: Synthesize training metrics strategic milestones gap evaluations and continuous improvement actionable recommendations for executive leadership.
Requirements
- Degree in Human Resources Hospitality Management Business Administration Adult Education or an equivalent discipline.
- 5 years driving operations training L&D or talent strategy preferably in high-volume restaurant networks retail or hospitality environments.
- Practical familiarity with new site rollouts multi-unit store operations franchisee enablement and supervisory talent development.
- Comprehensive knowledge of instructional design classroom and field facilitation training effectiveness metrics and reporting platforms.
- Outstanding interpersonal skills with proven capability to bridge communications across regional operations and international corporate headquarters.
- Business-level fluency in spoken and written English and Mandarin. Working knowledge of regional languages (such as Thai or Bahasa Malaysia) is advantageous.
- Action-oriented problem solver comfortable with regular travel across regional store locations.
Required Skills:
Multi-Unit Field Training F&B Store Operations & SOP Implementation Curriculum & Instructional Design Franchisee Enablement New Store Opening (NSO) Support Cross-Functional Leadership Training Evaluation & Analytics Frontline Leadership Development Cross-Cultural Communication Food Safety & QA Compliance
