Operations Executive, Patient Support (1 year contract, KL)

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018 WhiteCoats digital platform powers a wide range of services including tele- and in-person consultations as well as medication fulfilment and diagnostic testing across primary specialist and allied care.

With a focus on the B2B space WhiteCoat has forged strategic partnerships with the regions leading insurers corporates and care providers to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore Indonesia Malaysia and Vietnam. For more information on WhiteCoat please visit .

We are looking for a Patient Support Executive to manage our telemedicine operations. You will be responsible for ensuring a smooth user experience across our services.

On a day-to-day basis this means you will:

• Investigate and resolve all inbound queries

• Troubleshoot basic app issues faced by our users

• Manage and de-escalate complaint cases

• Be the primary outbound channel for patient-facing interactions via email phone call or text messaging

• Make a Real Impact: Opportunity to contribute to a leading digital health companys rapid growth.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent friendly and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy partnerships operations and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

If you believe you have what it takes for this role click Apply and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

Required:

• Proactive and solution-oriented approach to work

• Able to prioritise and multitask efficiently to resolve live issues

• Excellent English communication and interpersonal skills

• Flexible in shift rotations including nights weekends and public holidays

Good to have:

• Degree/Diploma in and/or working experience in telemedicine or healthcare industry